topic Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drivers. in Desktop Inkjet Printers

Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drivers.

neh — Sun, 19 Jul 2015 00:42:54 GMT

Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drivers from your site, but still no go. What should I do? I'm on a Mac.

Re: Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drive

Shanna — Sun, 19 Jul 2015 01:04:05 GMT

Hello neh!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what Mac operating system you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

PIXMA MG5300 Series scanner error

neh — Sun, 19 Jul 2015 11:55:26 GMT

I have a PIXMA MG5300 series multifunction printer/scanner. On on-screen function menu, there is a line through the scanner icon, and when I try to use the scanner, I get this message: MP Navigator X quit unexpectedly. What should I do?

Re: Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drive

neh — Sun, 19 Jul 2015 18:28:09 GMT

Thanks! Should I edit my original message or post a new one? Had a hard time re-locating my original post, hence the duplicate today. Sorry... A bit new to this sytem! My operating systerm is OS X 10.9.4.

NEH

Re: Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drive

Danny — Mon, 20 Jul 2015 12:59:22 GMT

Hi, NEH!

We found your original post and to keep everything together, we moved it to this thread. You should have an answer to your inquiry soon.

Thanks for contacting Canon!

Re: Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drive

Michael — Mon, 20 Jul 2015 13:25:15 GMT

Hello.

Please download and install the latest CUPS printer driver, Scanner driver and MP Navigator from our website. If the printer is being used wirelessly, download and install the IJ Network Tool as well.

Visit the following link to access the downloads:

MG5300 Series downloads

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon PIXMA MG5300. Scanner error msg: MP Navigator X quit unexpectedly. Tried downloading drive

neh — Wed, 22 Jul 2015 01:21:11 GMT

FABULOUS! Thanks a million. I'm in business again. Really appreciate the help.

Nancy