https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG6450-scanner-not-working/m-p/146624#M39140 Are you using Windows or Mac? Are you using the IJ scan utility? Can the printer make a copy? It looks like you have a European model, so not sure if the process is the same. Mon, 20 Jul 2015 20:16:35 GMT merrymary247 2015-07-20T20:16:35Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG6450-scanner-not-working/m-p/146502#M39139 <P>I have just purchased a Canon Pixma MG6450 multi function printer. The scanner won't work with a dialogue box appearing stating that the scanner is 1. turned off or 2. the USB cable is disconnected.</P><P>&nbsp;</P><P>Neither is in fact true and I have now tried 2 new USB cables with the same results...........any advice???</P> Sat, 18 Jul 2015 22:21:03 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG6450-scanner-not-working/m-p/146502#M39139 DodeFox 2015-07-18T22:21:03Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG6450-scanner-not-working/m-p/146624#M39140 Are you using Windows or Mac? Are you using the IJ scan utility? Can the printer make a copy? It looks like you have a European model, so not sure if the process is the same. Mon, 20 Jul 2015 20:16:35 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-Pixma-MG6450-scanner-not-working/m-p/146624#M39140 merrymary247 2015-07-20T20:16:35Z