topic Re: MX452, appears to be connected but cannot print, error message "the printer is offline& in Desktop Inkjet Printers

MX452, appears to be connected but cannot print, error message "the printer is offline"

DaniWok — Sat, 18 Jul 2015 21:46:55 GMT

Hi everybody,

I recently moved and lost the USB cord that I used for the computer to be hooked up to this printer. I followed all of the directions on how to set up the wireless printer without the cord. I got the message at the end that said I was connected, but I still cannot print! I keep getting a message that says "the printer is offline."

PLEASE HELP!

Thank you

Dani 😃

Re: MX452, appears to be connected but cannot print, error message "the printer is offline"

Jenine — Sat, 18 Jul 2015 21:59:48 GMT

Hi DaniWok!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX452, appears to be connected but cannot print, error message "the printer is offline&

DaniWok — Sat, 18 Jul 2015 22:06:32 GMT

Hi Jenine,

I am using Windows 7.

Thanks!

Re: MX452, appears to be connected but cannot print, error message "the printer is offline&

Michael — Mon, 20 Jul 2015 13:41:33 GMT

Hello.

The drivers may still be set for the USB connection.

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following:

1. Open the Control Panel from your Desktop or Start Menu.

2. Open Programs and Features.

3. Uninstall the MX450/MP Drivers and the Canon IJ Network Tool.

4. Close all windows that are open.

Once this has been done, we will reinstall. Visit our website at the following link to download the latest Mini Master Setup software.

MX450 Series downloads

This didn't answer your question or issue? Find more help at Contact Us.