topic Re: My MG3120 Won't scan in Desktop Inkjet Printers

My MG3120 Won't scan

Eddy-Words — Thu, 16 Jul 2015 18:35:15 GMT

I recently (a month ago) received a new M3120 printer as gift, and it (the scanner included) was working perfectly fine. Though as of yesterday I noticed that when I tried to scan a photo a message window popped up saying error: 2, 140, 21. Printer is in use, and closed the window for my scanner drive. Yet the printer was untouched. No one had used the printer before I had and then suddenly turned it off before it could print anything, nor had I tried to print anything on it while scanning.

Currently running windows 8.1 for the OS, and the drivers all appear to be up to date as well.

If anyone could tell me how to remedy this, it'd be a great help.

Re: My MG3120 Won't scan

Crista — Thu, 16 Jul 2015 18:04:27 GMT

Hi Eddy-Words!

To have a better understanding of your issue, please let everyone know what printer you have and what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: My MG3120 Won't scan

merrymary247 — Thu, 16 Jul 2015 22:02:38 GMT

When you look at the printer in the control panel, does it have ".ws" listed after the name? Are there any other computers that the printer is installed on in the house? Are you using it via USB or wireless?

Re: My MG3120 Won't scan

Eddy-Words — Thu, 16 Jul 2015 22:53:10 GMT

There is now .ws listed after my printer when I view it in the control panel, as for it being linked to any other computers mine is currently the only one that it is connected to. I'm using it via USB.

Re: My MG3120 Won't scan

merrymary247 — Thu, 16 Jul 2015 23:01:39 GMT

".ws" indicates it's using a generic Windows driver instead of the Canon ones. I'd delete that instance of the printer from the control panel and reinstall just the MP drivers from the website.

http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg3120#DriversAndSoftware

Re: My MG3120 Won't scan

Eddy-Words — Thu, 16 Jul 2015 23:35:27 GMT

Ah, alright. I'll try reinstalling them to see if that takes care of the problem. Thank you for the help.