topic Re: MX922 won't print color in Desktop Inkjet Printers

MX922 won't print color

reddirtutah — Tue, 14 Jul 2015 21:31:22 GMT

I have owned the MX922 for over a year. It's worked ok until a few days ago.

Suddenly, it won't print in color. The ink cartridges are not empty.

What can I do?

Re: MX922 won't print color

Michael — Thu, 16 Jul 2015 13:54:00 GMT

Hello.

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that the machine is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX922 won't print color

JoePolly — Thu, 04 Feb 2016 00:11:11 GMT

I have the same problem Did all you asked and now it still will only print in B & W or mostly cyan or mostly magenta.

JoePolly

Re: MX922 won't print color

lorenhaas — Thu, 03 Mar 2016 11:43:04 GMT

Same problem. Just prints black. Ignores color. Nozzle pattern test prints in grey. Mac OSX El Capitan.

Re: MX922 won't print color

Patrick — Fri, 04 Mar 2016 19:20:29 GMT

Hi lorenhaas,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Re: MX922 won't print color

spinster — Mon, 05 Jun 2017 02:48:21 GMT

Having the same problem. It was printing color poorly because the smaller black cartridge needed to be replaced. I replaced the black, and now none of the colors will print. The check pattern prints only in gray.

Re: MX922 won't print color

spinster — Mon, 05 Jun 2017 02:48:55 GMT

Likewise. Did they find a solution for you?

Re: MX922 won't print color

5tates — Thu, 11 Jan 2018 01:13:34 GMT

I had to run the cleaning 5 times but it’s up & running great now!

Re: MX922 won't print color

jcg1 — Sun, 24 May 2020 15:43:11 GMT

I had this issue as well. Utimately the problem was after-market ink...I hate saying this on a Canon forum...LD ink works perfectly. Somehow I got ahold of something called "RC" ink. There is no separate tape to remove the air hole. It has a label that identifies the ink color and also covers the air hole. When you peel it off, it leaves an adhesive that covers the air hole, and so, does not work. Quite a genious that designed this cartridge.

Re: MX922 won't print color

MsResponsible — Sun, 28 Feb 2021 00:11:39 GMT

What is LD ink and what is RC ink?

Re: MX922 won't print color

Dawarczy — Wed, 05 May 2021 18:37:57 GMT

Have the same issue. Called tech support and he went through everything I'd already done except replace the ink with Canon ink. I've just done that and am in the middle of the second cleaning. Prints black but that's all. Four year-old unit.

Re: MX922 won't print color

mswnola — Sat, 03 Jul 2021 21:51:09 GMT

I am suddenly having this issue as well. The blacks are printing out very failty and the colors are not printing at all. I have done a cleaning and a deep cleaning. The nozzle print check only prints a gray section at the top and the rest of the page is blank.

Re: MX922 won't print color

Dawarczy — Sun, 04 Jul 2021 00:51:47 GMT

My personal opinion, do yourself a favor and stop now. I ended up putting as much into trying to repair mine (Canon support was no help at all) as I ended up paying for a clean, used unit from eBay for about $200 simply because I love the model. It's working fine and I'm a happy camper. Good luck with your issue.