topic Re: MG6120 in Desktop Inkjet Printers

MG6120

breynolds1215 — Tue, 14 Jul 2015 07:59:52 GMT

My printer keeps giving this message

Error

Paper Slot Output

The paper is jammed. Clear the paper and press ok.

I have checked and found no paper in the machine. I have also turned the machine off and unplugged it from its powersource and checked again for any obstruction. None were found. After waiting a few minutes and plugging the printer in and powering on the error message is still popping on the home screen.

Re: MG6120

Michael — Thu, 16 Jul 2015 14:50:17 GMT

Hello.

If the jam error continues to persist and no obstructions can be found, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MG6120

merrymary247 — Thu, 16 Jul 2015 22:06:42 GMT

Have you checked all the different areas for jams? http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=36179 if you have, maybe one of the rollers isn't moving properly so it *thinks* it's jammed?