topic Re: Canon mf6180 cant scan in Desktop Inkjet Printers

Canon mf6180 cant scan

hsroberts — Sat, 15 Mar 2014 14:36:48 GMT

I have Windows 8.1. I have downloaded all the latest software and drivers and installed on the computer. Print works fine. Scan works fine by selecting the scan button on the printer. But I have to have the printer scan by selecting the Toolbox scan or using Adobe scan. I have updated the printer firmware. The message I get is code: 162,0,0 Please advise how I can resolve this.

Re: Canon mf6180 cant scan

Patrice — Mon, 17 Mar 2014 19:31:27 GMT

Hi hsroberts!

The 162,0,0 error usually indicates that the machine is not set for [Remote Scanner] mode. When scanning from the imageCLASS MF6180dw, you will need to select a scan option at the machine, before scanning to your application. However, I would like to ask a few more questions so that I can better assist you.

How is the printer connected to the computer? Is it connected wirelessly over the network or directly to the computer with a USB cable?
How did you install the drivers and software?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: Canon mf6180 cant scan

hsroberts — Mon, 17 Mar 2014 21:41:31 GMT

The printer is connected via USB. Orginally i used the CD that came with the printer. That did not work so I uninstalled everything and downloaded all the latest drivers and software.

Re: Canon mf6180 cant scan

Patrice — Tue, 18 Mar 2014 19:10:18 GMT

Thank you for your reply.

Please follow the instructions below and verify if you receive the same error:

Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.
Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".
On the computer, open the MF Toolbox and select [PDF].
Click the green [START] button on the [PDF] window. The machine will start processing the scan.

If the error persists, please follow the same steps, but on Step 3, right-click on the MFToolbox, and then select "Run as Administrator". Proceed with the scan.

If there is no change, please contact us at 1-800-652-2666 (1-800-OK-CANON), so that we can further assist you.

Re: Canon mf6180 cant scan

hsroberts — Sun, 23 Mar 2014 23:05:56 GMT

Yes that worked.

THanks