MP490

9thManAndrep — Thu, 20 Feb 2014 21:36:47 GMT

My MP490 goes through the process of printing, but there's never anything on the page. When I print a test page, it does the same thing. It seems like something simple, but I'm not able to resolve it.

Re: MP490

Julius — Sat, 22 Feb 2014 21:33:40 GMT

Hello!

The best way to determine what is occurring is to run through a print head cleaning.

You need to prepare: a sheet of A4 or Letter-sized plain paper. Please try the following:

1. Make sure that the power is turned on.

2. Clean the Print Head.

(1) Press the Menu button.

(2) Select Maintenance, and press the OK button.

(3) Select Cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.

The machine starts cleaning the Print Head.

Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 to 2 minutes.

The pattern print confirmation screen will appear.

3. Print the nozzle check pattern.

(1) Select Yes, and press the OK button.

(2) Confirm the displayed message, and load a sheet of A4 or Letter-sized plain paper.

(3) Open the Paper Output Tray gently, and open the Output Tray Extension.

(4) Press the OK button.

The nozzle check pattern will be printed.

(5) Confirm the displayed message and press the OK button.

4. Examine the nozzle check pattern.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the Print Head if necessary.

1. Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).

(A) No missing lines/No horizontal white streaks

(B) Lines are missing/Horizontal white streaks are present

NOTE:

If the problem is not resolved after cleaning the Print Head twice, clean the Print Head deeply, which is the option below the first cleaning.

If the nozzle check appaers empty at this point, please get in touch with our technical support team at http://bit.ly/Phone_Support so we can explore this further.

Thanks!

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MP490

Re: MP490