topic Re: MX 922: How Do I replace printhead in Desktop Inkjet Printers

MX 922: How Do I replace printhead

daxinn — Sun, 16 Feb 2014 19:54:04 GMT

I exchanged my Canon MX 922 printer under the warranty exchange program. The instructions are to remove the print head and ink tanks, to be installed in the new unit. I removed the ink tanks, but cannot see how to remove the print head, and the instructions are not making sense to me. They refer to a "lock lever" which I cannot identify.

I must be missing something obvious!

Re: MX 922: How Do I replace printhead

Crista — Tue, 18 Feb 2014 20:52:37 GMT

Hi daxinn!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

Re: MX 922: How Do I replace printhead

Ramona — Thu, 01 Sep 2016 15:19:17 GMT

Hi daxinn,

To remove the print head from the unit, please follow the steps and illustrations located at the link below:

PIXMA MX922 Removing the Print Head

Hope this helps!

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: MX 922: How Do I replace printhead

reimerosa — Thu, 01 Sep 2016 13:13:30 GMT

how do I view the answers to this question?

Re: MX 922: How Do I replace printhead

reimerosa — Thu, 01 Sep 2016 13:15:13 GMT

figured it out

Re: MX 922: How Do I replace printhead

reimerosa — Thu, 01 Sep 2016 13:15:37 GMT

this link does not work

Re: MX 922: How Do I replace printhead

Danny — Thu, 01 Sep 2016 15:20:27 GMT

Hi, reimerosa!

Thanks for spotting that for us. That post was made about two years ago and we've revamped our web site in that time, causing some old web addresses to no longer work. We found the article in question and you'll find it HERE.

We hope this helps!

Re: MX 922: How Do I replace printhead

reimerosa — Thu, 01 Sep 2016 17:32:28 GMT

did not help. can't get the printerhead installed. when the printerhead is in it's receptapcle it makes a squeaking noise and then a bunch of errors. I have removed it and rpted the operation several times. also, when the printerhead is on the ink cartridges won't go in, so it's obviosly not locked in position. I am really sick of this. I bought a brand new printer, which was broken and rcved in exchange a rebuilt, used printer with missing parts. Cannon needs to fix this!!

Re: MX 922: How Do I replace printhead

Danny — Thu, 01 Sep 2016 17:38:48 GMT

We can understand your frustration! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). All of our support is free of charge.

Thanks and have a great day!

Re: MX 922: How Do I replace printhead

reimerosa — Fri, 02 Sep 2016 00:07:02 GMT

called the number and got the printhead installed finally. seems there is a step that is not mentioned in the video. now I am tyring to get the printer and computer to recognize each other. will satrt searching the forums for some info. what ever happened to plugging them into each and voila-it prints?

Re: MX 922: How Do I replace printhead

RYAN518 — Sat, 03 Sep 2016 07:48:09 GMT

I have same problem. I bought a brand new CANON printer MX922. It doesnt work. I got a rebuilt one. Thank you but: I can't instal print head by myself. I checked all videos online. I read all your papers. I worked so hard . I am very tired now. It is very important part and should instal by an expert. Maybe my print head is damaged now. Or my printer. I don't know why CANON thinks it is easy to instal for everyone . I know that it is super easy for a person who knows about that but for most people in the first time ...NO. Why CANON doesn't send the final product? why we have to pay to an expert to finish your work? Why we have to spend our weekend to fix your product? .

Re: MX 922: How Do I replace printhead

reimerosa — Sat, 03 Sep 2016 13:28:48 GMT

I called tech support and it seems there is this little bar in the front of where the printerhead goes. it has colors that match up to the ink cartridges. You have to pull it forward, which is nowhere in the limited intructions I had. I had to tug on it pretty hard to get it to move. Was scared it would break! Then the printhead slipped right in! So it prints now after almost 4 weeks of frustration. Now to get it wireless! Don't think that will happen.

Re: MX 922: How Do I replace printhead

rposta — Fri, 09 Dec 2016 15:18:42 GMT

I cna not find the lever either to releease the print head on my canon printer mx922. I removed the ink and theres no lever to lift to remove print head

Re: MX 922: How Do I replace printhead

mgail — Tue, 28 Mar 2017 20:54:32 GMT

Removing, Reseating or Replacing the Print Head

On very rare occasions, like a print head error condition or poor print quality issues, it may be necessary to reseat or remove the print head from one printer to install it into another.

Follow these steps to remove the print head. Later in this document you'll be given instructions to reinstall or install the print head (below).

Removing the Print Head:

Make sure that the power is turned on, then, holding sides of the paper output tray, gently open it. 

Open the document cover.

Important:

* When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.

Open the ink cover.

The print head holder moves to the replacement position.

Important: * Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.

* Do not touch the metallic parts or other parts inside the machine.

If the ink cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the ink cover.

Push the tab (A) on an ink tank and lift it out of the printer.

Remove the rest of the ink tanks from the holder.

*After all the ink tanks have been removed from the holder, press and hold the Stop button for two seconds (or longer) until the print head carriage moves to the replacement position and then release the button.

The carriage will move to the right and then return almost centered with the front opening.

Open the inner cover (B) and push it down all the way to the bottom.

Pull the Carriage Tray towards the front of the machine. You may find resistance when the bottom of the Head Set Lever hits the back of the front edge. The Head Set Lever will move forward as it slides above that front edge.

Use your finger tips to grab the top of the center tab and pull out the print head. You will notice the front of the print head will drop face down as you pull it out of the machine.

Now go to section Installing (or Reseating) the Print Head.

Installing (or Reseating) the Print Head:

If you are installing a replacement print head, remove it from its packaging.

Hold the center tab of the replacement print head, with the front of the print head facing down (so you can see the back of the print head (green circuit board)), and ensure the two tabs on the front, bottom corners of the print head are inserted into the rails on either side of the print head holder.

Now slide the replacement print head into the machine.

As the print head slides into the holder, it will start to sit in an upright position.

Once the print head is seated in the print head holder, push the Head Set Lever towards the back of the machine.

Close the inner cover.

Reinsert the ink tanks into their proper slots.

Insert the front end of the ink tank into the print head at a slant. Make sure that the position of the ink tank matches the label.

Note:

To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.

Press on the top of the ink tank until the ink tank snaps firmly into place.

Make sure that the ink lamp lights up red.

Close the ink cover and then the document cover.

If the print head carriage returns to home position before the print head is installed, close the inner cover and operation panel and follow the instructions on the display. Then repeat step 3 to get the print head holder into the replacement position.