topic Re: Trying to print from My Image Garden; get msg "An internal error has occured in Desktop Inkjet Printers

Trying to print from My Image Garden; get msg "An internal error has occured

tthaas30 — Sat, 11 Oct 2014 15:21:42 GMT

I am running from MX922. Trying to print from My Image Garden; get msg "An internal error has occurred" I have updated from the Canon website, but still it freezes up.

Re: Trying to print from My Image Garden; get msg "An internal error has occured

Jason — Sat, 11 Oct 2014 15:31:48 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Trying to print from My Image Garden; get msg "An internal error has occured

tthaas30 — Sat, 11 Oct 2014 21:54:15 GMT

windows 7

Re: Trying to print from My Image Garden; get msg "An internal error has occured

Ramona — Wed, 15 Oct 2014 07:43:01 GMT

Hi tthaas30,

If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to print again, do you still experience the same issue?

If this is a time-sensitive matter, additional support options are available at Contact Us.