topic Re: Laptop no longer detects MG2520 in Desktop Inkjet Printers

Laptop no longer detects MG2520

Dazzling1901 — Sun, 05 Oct 2014 00:18:09 GMT

The first time I installed my printer like a breeze, after that I've had trouble with it since. Last time installing a new driver worked, but I've tried that this time and it still didn't work. I uninstalled the whole printer thinking I could get it set back up, but my laptop, Dell Windows 8, won't detect the thing and now it won't set up because of it. -.- Please help!

Re: Laptop no longer detects MG2520

Shanna — Sun, 05 Oct 2014 00:31:45 GMT

Hi Dazzling1901!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon . You can also reach them by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: Laptop no longer detects MG2520

Ramona — Tue, 14 Oct 2014 12:00:24 GMT

Hi Dazzling1901,

Do you have another USB cable that you can use to connect the printer to your laptop? Also, if you plug the printer into another USB port on your laptop, is the printer detected successfully?

If this is a time-sensitive matter, additional support options are available at Contact Us.