topic Scanner not available while in use - error in Desktop Inkjet Printers

Scanner not available while in use - error

ktbills — Fri, 03 Oct 2014 14:14:45 GMT

I have been scanning over a home network to my iMac without problem from my MX922 without problem for some time. Now I get an error message 2.249.0, the scanner is not available while in use by another application or user...

Restarting things does not seem to help, nor does re-selectin the IMac as the scan destination.Running OSX 10.9.5.

How can this be fixed?

Thanks,

Ken

Re: Scanner not available while in use - error

Ramona — Tue, 14 Oct 2014 11:34:22 GMT

Hi ktbills,

We can reset the printer system on the computer to try and resolve the issue. To do this, please follow these steps:

1. Go to your Apple icon on the upper left corner of your screen.

2. Click System Preferences.

3. Click Print & Fax

4. Right click your printer on the left and select "Reset printer system". Note: If right click does not work, press and hold the

control key on your keyboard and then click the mouse button.

5. If your printer is still listed on the left select your printer and then click the minus (-) button to delete it.

6. Restart your Mac.

Next, we will want to download the latest drivers from the Canon USA website. Please click here to go to to the PIXMA MX922 Drivers and Software page. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click on the CUPS driver file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded and installed the CUPS driver file from the website, please also install all other items from the Recommended for You and Drivers section of the website. To install the software that comes with the printer, please follow the steps above, except for in step 2 you will want to click on the red arrow next to the "SOFTWARE" section instead of the RECOMMENDED FOR YOU section to locate and download the software. If you plan on using the printer wirelessly, please be sure to install the Canon IJ Network Tool last after all other software has been installed.

Once all items have been downloaded, please double-click on each of the items on your Mac to install them.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: Scanner not available while in use - error

ktbills — Sun, 26 Oct 2014 20:02:00 GMT

OK, I went through the steps of deleting the printer, reinstalling the drivers, etc., and even though I can still print, I get the exact same message error I did before when I try to scan.

Please provide another suggestion. Thanks,

Ken

Re: Scanner not available while in use - error

ktbills — Fri, 21 Nov 2014 13:35:23 GMT

Still need help!

Re: Scanner not available while in use - error

Stephen — Fri, 21 Nov 2014 16:28:27 GMT

Hi ktbills!

Per Ramona's previous message, we ask that you CONTACT US for further support.

Thanks and have a great day!

Re: Scanner not available while in use - error

misspixel — Wed, 08 Jul 2015 10:42:28 GMT

Isn‘t there a general solution for this error message? It would be helpful to all users to see it published here in the forum. I just ran into this error as well. I installed the Canon software from the cd under my admin account. Then logged into my user account but got this error.

The scanner is not available while in use by another application or user 2.249.0

That is another annoying UX experience after I got so disappointed when I learned that Canon rejected updating drivers for my fabulous 8000F.

Re: Scanner not available while in use - error

misspixel — Wed, 08 Jul 2015 13:04:51 GMT

Btw. I updated the drivers as well from the Canon website, still no luck.

Re: Scanner not available while in use - error

rdemby — Tue, 22 Dec 2015 20:02:14 GMT

Had this problem last night. Canon support couldn't fix it. They advised that I contact Apple. Using El Capitan 10.11.2

Long story short. Unplug Printer/scanner ( I'm using a Pixma MX 922 ) leave unplugged for about 15 minutes to clear. Then reconnect to access point. You should be good to go.

Re: Scanner not available while in use - error

ktbills — Mon, 04 Jan 2016 00:11:43 GMT

Well, my problem fixed itself. I never did find time to have an extended call with Canon support. So, I used my old 8600f flatbed scanner when necessary, which still worked, and then a year went by...

Then, it happened that I upgraded to El Capitan OS on my iMac, and while I was at it, went back and updated the driver (which I had prevously done a year ago for my old operating system without fixing the scanner issue) for the MX922 to the latest driver for El Capitan, and surprise! The problem was gone. I still don't know what happened to fix the problem -- the change in computer operating system, the driver update, some power failure or internet outage or something else over the past year? Wish I did know, but for now it is working...

Re: Scanner not available while in use - error

rmmj949 — Sat, 06 Feb 2016 20:17:19 GMT

Had this problem also...Went into Activty Monitor and stopped the Image Capture Extension process that was running. Restarted MP Navigator and scanning worked.

Re: Scanner not available while in use - error

ktbills — Sat, 06 Feb 2016 20:33:37 GMT

@mmj949 --

If I ever have this problem again, i will try your solution. Of everything I have read it seems the most likely to fix the problem. Thanks for posting!

Ken

Re: Scanner not available while in use - error

gaianscion — Wed, 23 Mar 2016 16:31:33 GMT

Stephen: this is totally unacceptable. The whole point of having forums like this is to publicize the answers to problems so they help others, like me, who are are having the same problem. Despite your nice attitude, this is horrible customer service and will play a substantial role in whether I buy Canon products again.

Re: Scanner not available while in use - error

MellieTheMinx — Sun, 27 Mar 2016 17:42:25 GMT

OMG!

I'm not sure which of the recommendations fixed my problem, but i have been suffering this problem for months and been unable to find any decent advice anywhere.

Ever since upgrading, this annoying image capture has been eating away at me. I hate it and I hate the fact it seems forced upon me when i was happily scanning away prior to its existence.

Anyway I digress, thank you so much for your contributions, without them i would still be in image capture hell.

I reinstalled the latest drivers as directed, restarted the MP Navigator, emptied the trash and investigated the Activity Monitor option, i kept deleting it but it kept reappearing but the first delete may have done the trick i don't know?

I don't usually post things but i thought i should contribute as this really saved my sanity.

Like i said, unsure exactly what fixed my problem, but thanks to this communtiy, after months of trying, I am at last free of the pesky image capture. For now.

Re: Scanner not available while in use - error

MellieTheMinx — Sun, 27 Mar 2016 17:45:32 GMT

Oh and just to add i agree with gaianscion, Stephen's reply was deeply offensive! the 'have a nice day' was condescending and a kick in the gut when I was in complete despair!

Re: Scanner not available while in use - error

ktbills — Sun, 28 Aug 2016 19:22:05 GMT

I had th Scanner not available error again. This time I unplugged the printer for about an hour and then when I tried it again, no problem! Hopefully this will work for me again next time and for others.

Re: Scanner not available while in use - error

alanpearse — Sun, 19 Mar 2017 09:19:02 GMT

I had this problem. None of the mentioned solutions worked. But - turns out phile audio was using the scanner. I drag and drop scanned images into the app. Quit phile audio and all was fine. First time I have had this problem.

Agree with the comments re Canon customer service. Quite pathetic. Surprised they didn't suggest turning it on and off five times.

Some IT people should be banned from the internet for posting convoluted solutions to routine problems.

Thanks for those that posted sensible answers - all except the manufacturer basically.

Have a super great day everybody out there.

Re: Scanner not available while in use - error

larry316 — Wed, 12 Jul 2017 14:08:44 GMT

This didn't work for me. I am using CanoScan 9000F MarkII scanner.

Re: Scanner not available while in use - error

larry316 — Wed, 12 Jul 2017 18:21:13 GMT

I'm not sure what driver I need for a CanoScan 9000F Mark II. In your post you suggest reloading the drivrs. Thanks for any help.

Re: Scanner not available while in use - error

ktbills — Mon, 17 Jul 2017 12:37:39 GMT

Don't know if I can help, but what operating system is your computer using?

Re: Scanner not available while in use - error

larry316 — Mon, 17 Jul 2017 13:19:12 GMT

I am using OSX 10.9.5