topic Re: How to set up my scanner? in Desktop Inkjet Printers

How to set up my scanner?

Jehday14 — Thu, 25 Sep 2014 00:11:41 GMT

I already install the cd in my Mac but still not working. Please help me. Thank you

Re: How to set up my scanner?

Tiffany — Thu, 25 Sep 2014 00:25:56 GMT

Hi Jehday14!

So that the Community can help you better, we will need to know exactly which model scanner you have and which operating system is running on your computer. Any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: How to set up my scanner?

Jehday14 — Thu, 02 Oct 2014 23:17:36 GMT

No. Only now I have time to reply. I'm using mac book pro 2012
I already set up the cd in my computer but the printer keep saying I have to set my computer

Re: How to set up my scanner?

Ramona — Tue, 14 Oct 2014 10:01:34 GMT

Hi Jehday14,

So we can better assist you, please reply with what model printer that you have, and if you have the printer connected wirelessly or via USB cable.

We look forward to hearing from you!

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: How to set up my scanner?

Jehday14 — Tue, 14 Oct 2014 15:47:24 GMT

I have the pixma mg5422.

Re: How to set up my scanner?

Jehday14 — Tue, 14 Oct 2014 15:48:45 GMT

And I'm using wireless connection for it

Re: How to set up my scanner?

Jehday14 — Tue, 14 Oct 2014 15:49:35 GMT

I'm using wireless connection

Re: How to set up my scanner?

Ramona — Wed, 15 Oct 2014 08:02:20 GMT

Hi Jehday14,

Please complete the following steps to enable scanning over a network:

Specifying Your Scanner or Printer

From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Network Scanner Selector EX folder, then Canon IJ Network Scanner Selector EX icon. The Canon IJ Network Scanner Selector EX appears in the menu bar, and the Scan-from-PC Settings screen appears.
Select your scanner or printer from Scanners. Select the Bonjour service name set to your scanner or printer. When Bonjour is disabled, the MAC address of your scanner or printer appears.
Click OK.

Setting for Scanning with IJ Scan Utility

Please follow the steps below to set the printer for scanning using the IJ Scan Utility:

Start the IJ Scan Utility.
Select "Canon XXX series Network" (where "XXX" is the model name) for Product Name.
Click Settings... to use another scanner connected to a network.
Click (General Settings), then click Select in Product Name.

The Scan-from-PC Settings screen of IJ Network Scanner Selector EX appears. Select the scanner you want to use and click OK.
In the Settings (General Settings) dialog, click OK. The IJ Scan Utility main screen reappears. You should now be able to scan wirelessly.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: How to set up my scanner?

Jehday14 — Tue, 28 Oct 2014 06:23:10 GMT

My canon printer is not working again. Pixma 5422 that's problem the code is 6000. I can't print or cancel.

Re: How to set up my scanner?

Ramona — Tue, 28 Oct 2014 12:42:59 GMT

Hi Jehday14,

To try and resolve the error, please follow these steps:

1. Please remove any physical objects that may be in front of the paper feed tray and preventing it from opening all of the way, then turn OFF and back ON the printer and try printing again.

2. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.

3. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.

4. Remove and reseat all of the ink tanks and print head in the printer.

5. Unplug the power cord from the back of the printer and leave it out for at least 10 minutes, then plug it back in and turn it back on.

If the error remains after following the steps above, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Re: How to set up my scanner?

ccleverly — Fri, 16 Sep 2016 14:50:26 GMT

Hello I have a new laptop a HP with windows 10 and I'm trying to get my Canon MG5220 printer /scaner to work on the laptop ! i have the driver that come with the printer and i down loaded it , the printer works but the scaner will not work ! I get a message the says that it will not work on the 3.0 window becouse it is for like the 2 something windows i have been trying for about 2.5 hrs now to get itto work . Is there a new driveri can down load or a way to make this thing work right ? I also have a Canon i9900 with the driver that come with it , so i am thinking i will have trouble with it to ! Any Ideas on what to do ?

Thank You ;

Chuck Cleverly

Re: How to set up my scanner?

Patrick — Sun, 18 Sep 2016 13:05:44 GMT

Hi ccleverly,

To install your PIXMA MG5220 on your Windows 10 computer, please follow these steps:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type PIXMA MG5220 in the "Enter a Model Name" box.

3. Under Recommended Downloads, click the Select button next to the MG5200 series MP Driver.

4. If you agree, please click the check box next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

5. Click the Download button.

6. If a Save box appears, click Save.

7. Once the download is complete, open the Downloads folder.

8. Double click the file that was downloaded, [mp68-win-mg5200-1_05-ejs.exe].

Follow the prompts to reinstall your PIXMA MG5220.

If you are experiencing difficulties, you can view the installation process by following this link:

http://downloads.canon.com/wireless/setup_MG5220_win.pdf

Re: How to set up my scanner?

sabinemil — Mon, 04 Sep 2017 23:51:32 GMT

How do I setup my Canon PIXMA MX 409 for scanning