topic Re: An object fed into rear feeder tray of an MX870 and is unreachable. How do I open it up? in Desktop Inkjet Printers

An object fed into rear feeder tray of an MX870 and is unreachable. How do I open it up?

edmolympia — Wed, 24 Sep 2014 23:26:30 GMT

A telephone mini usb cable fed into the rear paper tray and appears to be lodged at the point where rear and front loaded paper enters the print chamber. Is there a proceedure to get access to that point? I can see it but it is not reachable by removing any user service areas.

Re: An object fed into rear feeder tray of an MX870 and is unreachable. How do I open it up?

Shanna — Thu, 25 Sep 2014 00:04:06 GMT

Hi edmolympia!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: An object fed into rear feeder tray of an MX870 and is unreachable. How do I open it up?

edmolympia — Thu, 25 Sep 2014 05:06:48 GMT

Thanks. I will contact them tomorrow.

Re: An object fed into rear feeder tray of an MX870 and is unreachable. How do I open it up?

edmolympia — Thu, 02 Oct 2014 15:53:22 GMT

The call to Tech Support resulted in a successful repair after creating a special tool out of baling wire - literally! I always have baling wire in my garage.