topic My MG6220 stopped scanning all of a sudden. I cannot get it to work in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115437#M38205 <P>Here is a copy of the message I've been getting. &nbsp;I've tried an different computer on my network, but I get the same error message. &nbsp;It seem to print fine.</P><P>&nbsp;</P><P>&nbsp;</P><P><IMG title="Picture1.jpg" border="0" alt="Picture1.jpg" src="https://community.usa.canon.com/t5/image/serverpage/image-id/6111iD2B13694E00D48D5/image-size/original?v=mpbl-1&amp;px=-1" align="center" /></P> Sun, 21 Sep 2014 03:10:25 GMT nakamotog 2014-09-21T03:10:25Z My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115437#M38205 <P>Here is a copy of the message I've been getting. &nbsp;I've tried an different computer on my network, but I get the same error message. &nbsp;It seem to print fine.</P><P>&nbsp;</P><P>&nbsp;</P><P><IMG title="Picture1.jpg" border="0" alt="Picture1.jpg" src="https://community.usa.canon.com/t5/image/serverpage/image-id/6111iD2B13694E00D48D5/image-size/original?v=mpbl-1&amp;px=-1" align="center" /></P> Sun, 21 Sep 2014 03:10:25 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115437#M38205 nakamotog 2014-09-21T03:10:25Z Re: My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115439#M38206 <P>Hello nakamotog!</P><P><BR />Welcome to the Canon Forums and thanks for your post!<BR /><BR />To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Any other details you'd like to give will only help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/EmailCanon" target="_blank">http://bit.ly/EmailCanon</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks!</P> Sun, 21 Sep 2014 03:21:53 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115439#M38206 Shanna 2014-09-21T03:21:53Z Re: My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115441#M38207 <P>Sorry. &nbsp;I'm using Win 8.1 connected via wi-fi</P> Sun, 21 Sep 2014 04:36:17 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115441#M38207 nakamotog 2014-09-21T04:36:17Z Re: My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115455#M38208 <P>Dear friend, try using the Paint program Located in windows for&nbsp;scan</P><P>Follow the picture and chose your printer<BR />Follow the instructions and then told us the result<IMG title="1.jpg" border="0" alt="1.jpg" src="https://community.usa.canon.com/t5/image/serverpage/image-id/6113i477A38D438C6A1B0/image-size/original?v=mpbl-1&amp;px=-1" align="center" /></P> Sun, 21 Sep 2014 07:39:13 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115455#M38208 ispbasra 2014-09-21T07:39:13Z Re: My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115515#M38209 Thank you all. I believe I have resolved my issue by re-installing the drivers and re-adding the printer/scanner in the printer menu. Sun, 21 Sep 2014 18:55:08 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115515#M38209 nakamotog 2014-09-21T18:55:08Z Re: My MG6220 stopped scanning all of a sudden. I cannot get it to work https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115585#M38210 <P>Yes ..... good as you can re-install the product and tell us the result I hope that you solve your problem</P> Mon, 22 Sep 2014 07:50:20 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6220-stopped-scanning-all-of-a-sudden-I-cannot-get-it-to/m-p/115585#M38210 ispbasra 2014-09-22T07:50:20Z