topic Re: Canon pixma MP495 will not print in Desktop Inkjet Printers

Canon pixma MP495 will not print

JEK — Fri, 19 Sep 2014 06:37:08 GMT

Canon Pixma MP495 will not print

I replaced the black ink cartrige

Color cartrige is empty

Re: Canon pixma MP495 will not print

Ramona — Mon, 13 Oct 2014 11:43:18 GMT

Hi JEK,

The printer requires both ink cartridges to be in the printer at all times, however, you can continue printing even with the color ink cartridge being low or out of ink by disabling the ink level detection function of the printer. To do this, please press and hold down the STOP/RESET or RESUME/CANCEL button on the printer for at least 7 seconds, then release it. If successful, you should be able to continue using the printer until you are able to replace the low/out of ink cartridge.

Once you replace the color ink cartridge with a Canon genuine ink cartridge, the ink level detection function of the printer will be re-enabled. If disabling the ink level detection function does not work, the color ink cartridge will need to be replaced in the printer.

In addition, you can select the BLACK ONLY option in the printer driver to make it so only the black ink cartridge is used by the printer. If you would like instruciton on how to select the BLACK ONLY ink cartridge setting, please reply to this email with what operating system is on your computer (Windows XP, Vista, 7, 8, 8.1 or Mac OS version) and we will be happy to provide instruction.

Hope this helps!

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Re: Canon pixma MP495 will not print

Geo3 — Fri, 06 Mar 2015 17:53:17 GMT

I would appreciate the instructions on how to turn off the "color" cartridge temporarily. The printer is blinking indicating color is low. I need to print something out today (my closest store to buy cartridges is an hour round-trip.

Thank you for your help, Georgie

Re: Canon pixma MP495 will not print

Geo3 — Fri, 06 Mar 2015 17:54:32 GMT

Georgie here again - I have Windows 7 Pro

Re: Canon pixma MP495 will not print

Jason — Fri, 06 Mar 2015 17:59:17 GMT

Hi Georgie! Welcome to The Canon Forums.

Our forum is designed for Canon owners to share solutions amongst each other, so if this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Hope this helps you return to printing again soon!

Re: Canon pixma MP495 will not print

Geo3 — Fri, 06 Mar 2015 20:10:02 GMT

Thanks for the referral to the Canon site, it is much appreciated.

Georgie

Re: Canon pixma MP495 will not print

Ramona — Tue, 10 Mar 2015 05:12:14 GMT

Hi Georgie,

You can continue printing even with the color ink cartridge being low or out of ink by disabling the ink level detection function of the printer. To do this, please press and hold down the STOP/RESET or RESUME/CANCEL button on the printer for at least 7 seconds, then release it. If successful, you should be able to continue using the printer until you are able to replace the low/out of ink cartridge.

To set the printer to print using only the black ink cartridge, please follow these steps:

1. Go to your START MENU then select DEVICES AND PRINTERS.

2. Right-click over the icon for your printer and select the PRINTING PREFERENCES option.

3. Click on the MAINTENANCE tab at the top of the window, then click on the INK CARTRIDGE SETTINGS button. The Ink Cartridge Settings dialog box appears.

4. Select the BLACK ONLY cartridge to be used.

Important: When the following settings are specified, Black Only does not function because the machine uses the color FINE cartridge to print documents.

a. Other than Plain Paper, Envelope, Hagaki A, or Hagaki is selected for Media Type on the Main tab

b. Borderless is selected from the Page Layout list on the Page Setup tab

Also, please do not detach the any cartridges that are not in use. Printing cannot be performed while either cartridge is detached. Please keep in mind that some programs and items printed from the internet do not allow for printing in black only; in these instances, the printer will attempt to use the color ink to print, even if the black ink cartridge is selected.

Hope this helps!

This didn't answer your question or issue? Please call or email us using one of the methods on the Contact Us page for further assistance.

Re: Canon pixma MP495 will not print

Geo3 — Tue, 10 Mar 2015 16:25:20 GMT

Thank you for the current information. I live in a rural area and won't be driving into town until Thursday, at which time I can buy a new black cartridge (I've already got a new Color cartridge). I think that will take care of my problem if I follow your instructions correctly.

Thanks again,

Georgie

Re: Canon pixma MP495 will not print from email or internet

turbo54 — Thu, 22 Oct 2015 17:33:00 GMT

Hi I can print from excel or word but when I try to print off internet or email it gives me a save option only where print option usually is.

How can I fix this.

Thanks Breno

Re: Canon pixma MP495 will not print

barrybrockett — Mon, 16 Nov 2015 19:52:52 GMT

Hi Canon,

I have the MP495. I replaced the BLACK cartridge, but the unit does not print, though it sends out a blank sheet of paper. The COLOR is very low, and that may be the reason. I did hold down the reset button for as long as 30 seconds, but no change. For the present I need to use the BLACK ONLY option, and I'd be greatly appreciative if you could help.

The computer is using Windows 8.1.

Best Regards,

Barry Kunz

I reference your note below:

"In addition, you can select the BLACK ONLY option in the printer driver to make it so only the black ink cartridge is used by the printer. If you would like instruciton on how to select the BLACK ONLY ink cartridge setting, please reply to this email with what operating system is on your computer (Windows XP, Vista, 7, 8, 8.1 or Mac OS version) and we will be happy to provide instruction."

Re: Canon pixma MP495 will not print

barrybrockett — Mon, 16 Nov 2015 20:13:00 GMT

I followed the instructions above to use BLACK ONLY. Control Panel, Right click on printer icon, Click Preferences, but I do NOT see a Maintenance tab.

I'm using Windows 8.1 if that helps.
Thank you Kindly,
Barry

Re: Canon pixma MP495 will not print

barrybrockett — Mon, 16 Nov 2015 20:53:59 GMT

I now see the MAINTENANCE tab. Went through all the steps, and in the Cartridge window I pressed BLACK ONLY, then hit OK. Went to print a window opens to tell me that the printer will print on COLOR only. I print, and it did try to print in color.

Went back to settings and in the Cartridge window it is set to BLACK ONLY.

I turned the unit off, and tried it again. Then I unplugged it for about a minute, plugged it back in, turned on the printer, then tried to print a letter and the same thing happened.

I pressed the button to set it to its Default setting and tried it all again.

Windows 8.1

Thank you,
Barry

Re: Canon pixma MP495 will not print

Michael — Wed, 18 Nov 2015 14:24:09 GMT

Hello.

Troubleshooting with our support group will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon pixma MP495 will not print

bethanyferg — Mon, 31 Oct 2016 16:20:17 GMT

Hi,

I'd like to recieve instruction on how to disable my color cartridge to print in BLACK only. My operating system is Windows 7.

Thanks!

Re: Canon pixma MP495 will not print

Michael — Wed, 02 Nov 2016 15:30:29 GMT

bethanyferg,

Instructions on setting the unit for Black Only mode are already in an earlier post of this thread.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon pixma MP495 will not print

ToneyB — Wed, 15 Mar 2017 15:22:40 GMT

Per Ramona's email in the community forum (relevant passage below), would you please email me the instructions for enabling the Black Only option in the MX492 printer driver.

I have Windows 7 Pro

Also, will I still need to maintain a color ink cartridge in the machine after the driver is set to black only?

Many thanks.

T Brooks

Ramona: "In addition, you can select the BLACK ONLY option in the printer driver to make it so only the black ink cartridge is used by the printer. If you would like instruciton on how to select the BLACK ONLY ink cartridge setting, please reply to this email with what operating system is on your computer (Windows XP, Vista, 7, 8, 8.1 or Mac OS version) and we will be happy to provide instruction."

Re: Canon pixma MP495 will not print

Michael — Wed, 15 Mar 2017 17:43:30 GMT

ToneyB,

The instructions for the MP495 should be similar for your MX492.

You will still need to have a color cartridge installed. If a cartridge is not installed or is empty, you will not be able to print until the empty cartridge is replaced.

If additional assistance is needed, find more help at Contact Us.

Re: Canon pixma MP495 will not print

rovingus — Sun, 07 Jun 2020 22:38:01 GMT

mx492 empty color and new black just installed still only prints to file and not printer. Using Win 10. Will appreciate getting info you mention on how to select black only cartridge setting Thanks

Re: Canon pixma MP495 will not print

Patrick — Wed, 10 Jun 2020 18:09:28 GMT

Hi rovingus,

To only use the black ink cartridge, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART172552

Re: Canon pixma MP495 will not print

alaskagriz — Wed, 24 Mar 2021 19:18:02 GMT

Didn't work. My color cartridge is very old but I don't use color. My black cartridge has been refilled and is good. The error message cycles between E, 0, and 8. Once I get good instructions to reset the counter for my PIXMA MP495, I would like instructions for using the black cartidge only. There are numerous different instructions for resetting the print cartidge counter, but none seem to work for the PIXMA MP495. Thanks.