topic Re: MG5520 can't scan with OS X 10.9.5 in Desktop Inkjet Printers

MG5520 can't scan with OS X 10.9.5

smithprinter — Tue, 19 May 2015 21:22:11 GMT

Everytime I try to scan with my MG 5500, I get the message " " I have tried deconnecting and reconnecting both my printer and my computer to the internet. I have also tried to make my printer print something, and it won't do that either. It was working fine a week or so ago. Please help as soon as possible.

Re: MG5520 can't scan with OS X 10.9.5

Shanna — Tue, 19 May 2015 21:28:35 GMT

Hello smithprinter!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: MG5520 can't scan with OS X 10.9.5

RClegg — Wed, 03 Jun 2015 18:17:38 GMT

I have the same problem today it worked yesterday now there is no scan option I downloaded and reinstalled the driver same no scan option