topic Scan to computer, get as far as Select PC and nothing happens in Desktop Inkjet Printers

Scan to computer, get as far as Select PC and nothing happens

jstage — Fri, 08 May 2015 19:03:22 GMT

Trying to scan to computer. Get as far as Select PC and nothing happens. I know I have to scan to computer and then use as attachment in google. Need help

Re: Scan to computer, get as far as Select PC and nothing happens

Tara_N — Fri, 08 May 2015 19:16:47 GMT

Hello jstage!

So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Scan to computer, get as far as Select PC and nothing happens

jstage — Sat, 09 May 2015 00:57:54 GMT

I have a PIXMA MG 6620, laptop computer with Windows 7, and WIFI. No error messages, just nothing happens when you touch Select PC.