Vertical white band when printing on MG4120

steve1022 — Fri, 08 May 2015 11:37:21 GMT

On the test page I'm getting a vertical white band near the center of the page, about 1/16" wide. It is shifted slightly on each of the color bars. The black grid at the top has it too. Also, black text has the letters near the center "pulled apart." For examply, a capital "P"is about 50% wider than usual with a white band down the middle of the letter.

I did all the maintenance stuff. I think it is clear this is not a printhead problem as the coior bands look fine except at the vertical gap. I did the printhead maintenance anyway -- it did not help.

Seems to me there is a mechancal problem, like a tooth on the printhead drivebelt is broken or something.

Any tips appreciated.

Re: Vertical white band when printing on MG4120

Ramona — Wed, 17 Jun 2015 08:16:37 GMT

Hi steve1022,

You can try performing a print head alignment on the printer to see if this will resolve the issue. To do this, please follow the steps located here. If you still experience difficulty, the printer will require servicng. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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Vertical white band when printing on MG4120

Re: Vertical white band when printing on MG4120