topic Re: Can someone help me? MG5420 in Desktop Inkjet Printers

Can someone help me? MG5420

husselump — Sun, 22 Mar 2015 20:11:34 GMT

HI! I have a Canon Pixma MG5420. I've used the scanner many times with no issues. I used it with no issue today, but realized it scanned as a photo size and not as a document. I changed the scan setting to document and tried again. The home screen then displayed this message "set the PC to start scanning." I have restarted the printer and my computer and tried to download the manual (which I couldn't get to open) and am at a loss. How do I fix this?

Re: Can someone help me? MG5420

Jenine — Sun, 22 Mar 2015 20:33:34 GMT

Hello Husselump!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Can someone help me? MG5420

cjbellef55 — Wed, 28 Nov 2018 16:40:59 GMT

I am a 63 year old somewhat computer illiterate looking for instructions on how to scan a document to my pc. I believe i have windows vista on my DELL pc

Re: Can someone help me? MG5420

Porcha — Wed, 28 Nov 2018 16:57:22 GMT

Hi cjbellef55,

Check out our article here https://support.usa.canon.com/infocenter/index?page=content&id=ART137998&actp=search&viewlocale=en_US&searchid=1543423422886 for step-by-step instructions on how to scan using your PIXMA MG5420 using IJ Scan Utility.

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