topic Re: mx 922 won't scan in Desktop Inkjet Printers

mx 922 won't scan

Tundra — Tue, 21 Apr 2015 04:20:17 GMT

Hello - my printer prints and copies fine, but when I try to scan to my pc, it just says processing and then returns to the main screen without any movement of the scanner. I am using Windows 8.

Re: mx 922 won't scan

LCaulkins — Wed, 15 Jul 2015 15:39:29 GMT

Has this not been answered? I have the exact same problem.

Re: mx 922 won't scan

Patrick — Wed, 15 Jul 2015 15:51:11 GMT

Hi LCaulkins,

Are you also using Windows 8?

Are you using your PIXMA MX922 with a USB cable or are you using your PIXMA MX922 wirelessly?

Re: mx 922 won't scan

LCaulkins — Wed, 15 Jul 2015 16:05:33 GMT

I'm using it wirelessy. It prints without any problem from this computer through that mode.

Re: mx 922 won't scan

Patrick — Wed, 15 Jul 2015 16:19:49 GMT

Hi LCaulkins,

Uninstalling the network port and printer driver and reinstalling them will resolve this issue. To do this, please follow these steps:

1. Put the PIXMA MX922's CDROM in the CDROM drive. If the welcome screen appears, exit it.

2. Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

3. Click on Search.

4. Type RUN.

5. In the Search Results, click APPS and then click RUN in the results to the left.

6. Click Browse. In the Browse window, click on "Computer".

7. Double click the CANON_IJ CDROM.

8. Double click the folder named WIN.

9. Double click the folder named Driver.

10. Double click the folder named DrvSetup.

11. Double click the file named DELDRV. If you are using the 64 bit version of Windows, double click DELDRV64.

12. In the Run box click OK and follow the on-screen prompts to remove the driver.

Once complete, please follow these steps:

1. Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

2. Click on Search.

3. Type RUN.

4. In the Search Results, click APPS and then click RUN in the results to the left.

5. Click Browse. In the Browse window, click on "Computer".

6. Double click the CANON_IJ CDROM.

7. Double click the folder named WIN.

8. Double click the folder named Driver.

9. Double click the folder named LAN.

10. Double click the file named CNMNPU.exe

11. In the Run box click OK.

12. Follow the prompts to uninstall.

Once complete, restart the computer.

To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:

1. Press the <Menu> button on your PIXMA MX922.

2. Select Setup and press the <OK> button.

3. Select Device settings and press <OK>.

4. Select LAN settings and press <OK>.

5. Select Wireless LAN setup and press <OK>.

6. Select Other setup and press <OK>.

7. Select Advanced setup and press <OK>.

8. Follow the on screen prompts to complete the setup.

Next, please download the latest driver for your PIXMA MX922:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type PIXMA MX922 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Under Recommended Downloads, please click on the MX920 Mini Master Setup.

5. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to

continue with the download".

6. Click on the Download button.

7. A File Download box should appear. When it does, select Save.

8. When the Save As box comes up, close all windows.

9. Once the download is complete, open the Downloads folder.

10. Double click the [mast-win-mx920-1_0-ucd.exe] file.

Files will extract. Follow the prompts and the installation will complete.

Once reinstalled, please attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: mx 922 won't scan

merrymary247 — Thu, 16 Jul 2015 23:56:46 GMT

Have you tried initiating the scan from the computer using IJ Scan Utility? Often computers will have security software/firewalls that blocks incoming data it isnt expecting.

Re: mx 922 won't scan

had2share — Sat, 09 Apr 2016 05:59:23 GMT

I hope this will be of help (and works) for anyone with this issue when attempting to scan wirelessly. I think this will also solve my Google Print issue (it would drop and I'd try everything, and somethings re-init on the print cloud would work, but mostly not).

I could print as well (win7, latest mx900series drivers,etc etc). I always attempted to address the issue on the printer's OSD menu or within the printer properties of windows. here is my solution:

open Windows Explorer
Select "Network" view
Find your printer and Right-Click "View device webpage"
Click "Advanced" button in the printer's webpage
Click "Network Settings"
Change radio button to "Use Wireless LAN" - MAKE CERTAIN SSID IS CORRECT

Now you will be able to scan.

[edit] unfortunately this does not resolve the google cloud print (printer is unable to connect to canon/google's server to print the auth url)

-joe

Re: mx 922 won't scan

MikeAH — Thu, 22 Sep 2016 02:55:22 GMT

My computer has Windows 10

Re: mx 922 won't scan

grandma6245 — Mon, 16 Jan 2017 14:08:30 GMT

I am having the same issue and was going to try your directions, but unfortunately, I cannot find the CDROM. Is there a download for it?

Thank you.

Re: mx 922 won't scan

ScannerWontScan — Thu, 02 Mar 2017 08:14:05 GMT

Hi Patrick, I've reinstalled as you say, and now the problem is back. Can only scan from IJ Scan Utility, no action or error message if I try to scan from the printer. I can't keep reinstalling every couple months. What now?

Re: mx 925 won't scan

Peter3 — Thu, 17 Aug 2017 11:26:28 GMT

I can copy documents but cannot scan to my desktop (Windows 10).

I have switched the scanner off and on and tried again with no result.

Re: mx 922 won't scan

Danny — Thu, 17 Aug 2017 13:37:05 GMT

Hi, grandma6245!

You can download the drivers and apps for your PIXMA MX922 for free right HERE. We hope this helps!

Re: mx 925 won't scan

Danny — Thu, 17 Aug 2017 13:37:59 GMT

Hi, Peter3!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: mx 922 won't scan

SixOfSpades — Fri, 20 Oct 2017 06:25:03 GMT

My problem isn't that my MX922 won't scan -- the issue is that it doesn't do so in true color.

I used it to print a saved file of a dark-green sign; the print came out dark green, as it should have.

I then scanned that printout, and sent the file to my computer; for some reason, the green was noticeably lighter. Other colors in the sign were similarly muted. Scan resolution was at 300dpi.

I printed out this new image scanned from the first print. The second print was, again, a good deal lighter than the first.

To see if it was a printer/computer disagreement (I'd heard there may be some issues interfacing with Windows 10), I took the computer out of the loop entirely, and simply had the printer COPY the original printout, again at 300dpi. This time, the colors were noticeably DARKER than the original, to the point that the dark green was almost black.

Are you aware of any reports of the Canon MX922 not scanning in true color?

Re: mx 922 won't scan

James_C — Thu, 02 Nov 2017 18:45:29 GMT

Hi Tundra,

In order to properly assist you, I will just need to know how your unit is being connected to your system. USB or is it being connected Wireless?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Re: mx 922 won't scan

BillS — Sat, 25 Nov 2017 00:31:15 GMT

Hi ScannerWontScan,

In order to better assist you, allow me to ask a couple questions:

Are you connecting wirelessly, or with USB?
Are you able to make a photocopy?
Which version of Windows or Macintosh are you using ?

I look forward to your reply.

Re: mx 922 won't scan I FOUND THE SOLUTION

unmillon — Tue, 03 Dec 2019 20:05:34 GMT

Finally I found the solution. This printer only runs in 2.4GHZ and not in 5.0 GHZ from the router/modem, which usually are dual band. I called my service provider (AT&T) and they told me that in order for me to identify the 2.4GHZ from the 5GHZ they have to change the user name and the password, to identify each one, which they did.

These are the steps I did:

1- I deleted from my computers everything, drivers, the printer etc.

2- I deleted from the printer everything to factory reset

3- I disconnected from the power the printer for about 5 minutes

4- I restart the computer after deleted the drivers

5- I reconnected the printer to the power

6- Make sure the computer is connected to 2.4GHZ wifi

7- In the printer from menu look for setup, device settings, LAN settings, wireless LAN setup, click STOP button in the

printer, standart setup, look for the 2.4GHZ wifi and enter the password.

8- Download the drivers from www.canon.com to your computer

9- In the printer, Click Scan, Save/Forward/, OK and choose the computer

10- Start scanning

My suggestion is, if doesn't work. Repeat all over again, that for sure it will.

I spend my time doing this, in favor of the members that do the same for the rest of us. I tried my best for my english.

Merry Christmas to all of you !!!

Cesar

Re: mx 922 won't scan

unmillon — Tue, 03 Dec 2019 20:06:55 GMT

You should disclaim that this printers only run with 2.4GHZ

@Patrick wrote:
Hi LCaulkins,

Are you also using Windows 8?
Are you using your PIXMA MX922 with a USB cable or are you using your PIXMA MX922 wirelessly?