topic Canon MX922: why won't my scanner scan photos in color? in Desktop Inkjet Printers

Canon MX922: why won't my scanner scan photos in color?

qbdmar — Tue, 17 Mar 2015 15:08:08 GMT

Hello, my Canon MX922 produces color copies of everything, but when I scan a color photo, the scan results for a color photo are only in black & white, even when I push the "color" start button to scan. However, the scanner will produce scanned color documents. Please adivse how/where I need to adjust settings to produce scanned color copies of photos. Thanks!

Re: Canon MX922: why won't my scanner scan photos in color?

qbdmar — Tue, 17 Mar 2015 15:37:06 GMT

PS now I can't get it to scan documents in color...definitely need help with adjusting settings I'm sure!

Re: Canon MX922: why won't my scanner scan photos in color?

Jason — Tue, 17 Mar 2015 15:47:32 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!