topic Re: MX922 -Problem opening scanned photos saved as jpgs in Desktop Inkjet Printers

MX922 -Problem opening scanned photos saved as jpgs

KLS — Sun, 19 Apr 2015 01:12:02 GMT

When I scan a photo, the image is saved as jpg but cannot be opened by Preview or iPhoto. Message: "file is damaged or is in an unrecognizable format." I scan from my pc, as the printer "defaults" to "set the pc to start scanning." The file extension says jpg but in the settings menu pull-down it's listed as jpg exif. Even if I choose png, I get the error message. What's the problem?

Re: MX922 -Problem opening scanned photos saved as jpgs

Jenine — Sun, 19 Apr 2015 01:24:22 GMT

Hi KLS!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX922 -Problem opening scanned photos saved as jpgs

KLS — Sun, 19 Apr 2015 01:48:46 GMT

I have a Mac running OSX. I CAN scan and open a photo (I just discovered) using "scan gear" but not if I use "autoscan" or "photo scan." Both of the latter will save the jpg but cannot "recognize the format" in order to open it.

Re: MX922 -Problem opening scanned photos saved as jpgs

KLS — Sun, 19 Apr 2015 01:51:38 GMT

I'm adding one more bit of clarification (re: problem opening scanned jpgs)--my Mac is running OS X10.10.2