topic Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this? in Desktop Inkjet Printers

When scanning photos, the usually part of the edge gets cut off....how can I fix this?

burdell1 — Fri, 17 Apr 2015 15:59:12 GMT

Usually when scanning photos, my Canon MG7520 scanner finds the outer edge of the photo but it usually cuts off one of the edges. how can I fix this? (I'm not sure if it matters, but I am using a Mac w/ the Yosemite operating system.

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

Jason — Fri, 17 Apr 2015 15:43:35 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the model of the product you are using, the version of Windows or Mac in use, and which software you are using to scan.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

burdell1 — Fri, 17 Apr 2015 15:56:20 GMT

Thanks for the info! I edited my post so it now includes that information.

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

burdell1 — Sat, 18 Apr 2015 01:30:30 GMT

anyone from Canon have any ideas?

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

Shanna — Sat, 18 Apr 2015 01:44:16 GMT

Hello burdell1!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

JoeO — Tue, 01 Dec 2020 02:04:52 GMT

Rather than replying with the tech support line, how about answering the concern so the rest of us don't have to call tech support too. That's the point of a forum

Re: When scanning photos, the usually part of the edge gets cut off....how can I fix this?

JoeO — Tue, 01 Dec 2020 02:05:34 GMT

no, that doesn't help. Rather than replying with the tech support line, how about answering the concern so the rest of us don't have to call tech support too. That's the point of a forum.