topic Re: Scanning documents to PDF, the final scan is the entire platen not just the document. how can i in Desktop Inkjet Printers

Scanning documents to PDF, the final scan is the entire platen not just the document. how can i fix?

burdell1 — Fri, 17 Apr 2015 16:00:10 GMT

Most of the time, when I scan a document with the Canon MG7520 (especially in auto mode), it scans the whole platen, not just the document. Is there a trick to getting that to work more often? (I'm using a Mac with the Yosemite operating system.)

Re: Scanning documents to PDF, the final scan is the entire platen not just the document. how can i

burdell1 — Sat, 18 Apr 2015 01:31:05 GMT

Anyone?

Re: Scanning documents to PDF, the final scan is the entire platen not just the document. how can i

Jenine — Sat, 18 Apr 2015 01:37:41 GMT

Hi burdell1!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).