topic MX870 moved from Australia, Ink Cartridges not recognised in Desktop Inkjet Printers

MX870 moved from Australia, Ink Cartridges not recognised

CAJ — Mon, 13 Apr 2015 20:25:39 GMT

Hi, haing recently moved from Australia to CT I purchased replacement ink and inserted the cartirdiges. Whilst the actual cartidge numbers on the pack were different to those used in Aus, the pack had MX870 as being supported on it. The printer states the cartridges are not recognised. This does not make sense, I bought canon ink.

Re: MX870 moved from Australia, Ink Cartridges not recognised

Danny — Tue, 14 Apr 2015 12:59:53 GMT

Hi, CAJ!

Thanks for sticking with Canon. Genuine Canon printer ink and Canon printers are designed to be sold and used in specific countries or regions. As such, a Canon printer purchased in Australia would only be able to use genuine Canon inks purchased in Australia. Likewise, inks purchased in the United States would only be able to work on Canon printers sold through Canon USA.

We hope this clears things up!