topic Re: Brand new MX922 printer not working in Desktop Inkjet Printers

Brand new MX922 printer not working

DanielMF — Sun, 08 Mar 2015 19:18:18 GMT

Hi,

I've bought the Canon printer pixma MX922 from amazon, brought it to Brasil in the checked baggage of an AA flight.

Unfortunatelly, when I tried to turn it on here in Brasil, I could never get it to print anything.

Everytime I turn it on, I get the error code 6000 or the error 6001. I already looked everywhere to see if there is any object in the line feed path, but found nothing. It never printed any page, so there can not be a paper jam.

The first times I turned it on, I got the error C000 also, besides, 6000 and 6001, and could reach the cleaning step of the initial setup. However, now I only get these 6000/1 errors.

What should I do?

Re: Brand new MX922 printer not working

DanielMF — Wed, 11 Mar 2015 20:14:08 GMT

Anyone?

Re: Brand new MX922 printer not working

Sigrid27 — Wed, 15 Mar 2017 20:06:49 GMT

Same here. We should be refunded.

Re: Brand new MX922 printer not working

jamesbreneman — Fri, 14 Apr 2017 15:46:03 GMT

I advise anyone getting this type of error sequence to return the MX922 immediately for a refund... Canon abviously has a design or manufacturing proble, and they haven't solved it for YEARS!

Re: Brand new MX922 printer not working

Michael — Thu, 04 May 2017 19:05:28 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

If are outside of the United States, visit www.canon.com to reach the Canon contact center in your area.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Brand new MX922 printer not working

jamesbreneman — Fri, 05 May 2017 05:20:44 GMT

Got in touch with Canon technical support, and after discussing the problem they agreed it was a non-working printer, sent me a new one, and I sent the non-working one back to them... the new one works fine... Jim B

Re: Brand new MX922 printer not working

Sigrid27 — Fri, 05 May 2017 06:30:04 GMT

Will do. It's a huge paper weight at my house waiting on the resurrection...

Re: Brand new MX922 printer not working

SMITHKA — Sun, 06 May 2018 00:39:23 GMT

dID YOU GET A RESOLUTION? i am having the same code 6000 with my MX922 but mine isnt new. Don't use alot but not under warrenty. I think I got it about 11 months ago.