topic Re: Lines in printing even after alignment, cleaning and ink cartridge changes in Desktop Inkjet Printers

Lines in printing even after alignment, cleaning and ink cartridge changes

hilaryannerhode — Mon, 17 Aug 2020 18:32:59 GMT

Please help! I've tried aligning, cleaning and replacing ink cartridges. B&W prints fine. Thanks!

Re: Lines in printing even after alignment, cleaning and ink cartridge changes

Porcha — Mon, 17 Aug 2020 18:41:22 GMT

Hi,

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

The model name of the printer?

If you are in the USA and need immediate assistance please visit your My Canon Account for personalized troubleshooting options. Visit your account here canon.us/account. If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Lines in printing even after alignment, cleaning and ink cartridge changes

hilaryannerhode — Mon, 17 Aug 2020 18:51:28 GMT

Pixma ix6820

Re: Lines in printing even after alignment, cleaning and ink cartridge changes

Darius — Wed, 26 Aug 2020 17:54:24 GMT

Hi hilaryannerhode.

Try performing a roller cleaning, to ensure paper is being fed properly. Also, remove and inspect the top of each ink tank. Ensure the vent at the end of each label is unobstructed, and that the brightly colored protective tape has been fully removed from each.

Once that's been done, perform a nozzle check. If any of the inks are streaked or not printing, perform a deep cleaning followed by another nozzle check to look for improvement. If printing to particularly thick or rigid paper, you may wish to enable the Prevent Paper Abrasion setting, to give more clearance for the paper being fed through. Disable the setting when printing on standard papers (such as plain paper).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.