https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MG3520/m-p/137592#M36016 <P>I am running Windows 7 and am hardwired by usb to the printer.</P><P>&nbsp;</P><P>I have used every cleaner and alignment process offered by Canon and I still get Double text that is unreadable when printing from the internet?</P><P>&nbsp;</P><P>Help!!!</P><P>&nbsp;</P><P>Thanks</P> Sun, 05 Apr 2015 20:01:41 GMT haileyclovis 2015-04-05T20:01:41Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MG3520/m-p/137592#M36016 <P>I am running Windows 7 and am hardwired by usb to the printer.</P><P>&nbsp;</P><P>I have used every cleaner and alignment process offered by Canon and I still get Double text that is unreadable when printing from the internet?</P><P>&nbsp;</P><P>Help!!!</P><P>&nbsp;</P><P>Thanks</P> Sun, 05 Apr 2015 20:01:41 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MG3520/m-p/137592#M36016 haileyclovis 2015-04-05T20:01:41Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MG3520/m-p/138276#M36017 <P>Hi haileyclovis,</P><P>&nbsp;</P><P>Since the cleanings and alignments have not worked,&nbsp;you can try cleaning the encoder film of&nbsp;the printer to see if this will resolve the issue. &nbsp;To do this, please follow the steps located <A href="http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&amp;PARTITION_ID=1&amp;secureFlag=false&amp;TIMEZONE_OFFSET=&amp;CMD=VIEW_ARTICLE&amp;ARTICLE_ID=62118" target="_blank">here</A>.</P><P>&nbsp;</P><P>This didn't answer your question or issue? Please call or email us using one of the methods on the <A href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer" target="_blank">Contact Us</A> page for further assistance.</P> Mon, 13 Apr 2015 08:35:05 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MG3520/m-p/138276#M36017 Ramona 2015-04-13T08:35:05Z