topic Re: When I hit print, message shows printer is offline. How do I correct? in Desktop Inkjet Printers

When I hit print, message shows printer is offline. How do I correct?

sackets — Mon, 30 Mar 2015 20:36:08 GMT

Re: When I hit print, message shows printer is offline. How do I correct?

Jenine — Mon, 30 Mar 2015 20:50:40 GMT

Hi Sackets!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have, operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

PIXMA 922, windows 7, wi-fi

sackets — Mon, 30 Mar 2015 21:45:52 GMT

When I hit print, message says printer is offline. How to fix?

Re: When I hit print, message shows printer is offline. How do I correct?

Ramona — Fri, 03 Apr 2015 05:46:33 GMT

Hi sackets,

To try and resolve the issue, please turn off your printer, then disconnect your router and leave it unplugged for at least 10 seconds, then reconnect it and turn the printer back on. This should reset the connection between the two devices.

If you still experience difficulty printing, the issue you are experiencing may be resulting from a port on your router turning off when the printer is not used for a while, causing the printer not to respond on the network. To try and resolve the issue, you will want to ensure that necessary ports and programs required by the printer are not being blocked by security or firewall programs. To do this, please follow the steps located here.

Should you still experience difficulty printing, please call or email us using one of the methods on the Contact Us page for further assistance.