topic Re: MX882 freezeup in Desktop Inkjet Printers

MX882 freezeup

mackworth — Wed, 25 Feb 2015 22:49:33 GMT

My MX882, after sitting for a while, will always freeze up, so that when I go to print, it doesn't respond, and all the buttons are dead. To add insult to injury, after pulling the plug and restarting it (apparently my only options), after starting up, it then chastises me for not having properly shut it down.

Any suggestions?

Re: MX882 freezeup

Ramona — Wed, 04 Mar 2015 08:58:54 GMT

Hi mackworth,

If you have the printer plugged into a surge protector, please try plugging the printer directly into a wall outlet to see if this will resolve the issue. If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

Re: MX882 freezeup

mackworth — Wed, 04 Mar 2015 17:02:44 GMT

Hi, Ramona; thanks for the response. No, it's plugged directly into the wall. I should add that I've noticed that the buttons do turn on the panel lights, they just don't do anything else.

Re: MX882 freezeup

Ramona — Thu, 05 Mar 2015 09:26:46 GMT

Hi mackworth,

The printer may require servicing to resolve the issue it is experiencing; we ask that you please call or email us using one of the methods on the Contact Us page for further assistance.