topic Re: MX472 can't read ink. new cartridges. Please help! in Desktop Inkjet Printers

MX472 can't read ink. new cartridges. Please help!

farrell — Sun, 22 Feb 2015 21:17:16 GMT

I have rebooted and reinstalled the cartridges but continue to receive error messages. This thing has been a dog since I got it. Wonder if I"m better off to just buy a new one. Please help me. I am super frustrated.

Re: MX472 can't read ink. new cartridges. Please help!

Danny — Sun, 22 Feb 2015 21:27:57 GMT

Hi, farrell!

So that the Community can help you better, we will need to know exactly which error messages you're seeing and where you're seeing them. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MX472 can't read ink. new cartridges. Please help!

farrell — Sun, 22 Feb 2015 21:41:58 GMT

The error message is CNBJNP_D84927. Can't do anything from the notebook, not even shut it down. Cant print test page or nozzle check. Says there is no ink and is totally unresponsive. Please advise. Thanks!

Re: MX472 can't read ink. new cartridges. Please help!

Ramona — Thu, 26 Feb 2015 10:57:42 GMT

Hi farrell,

Is there an error message or code displaying on the printer itself? Also, what is the exact text that appears from top to bottom on the label of the ink cartridges recently installed in the printer?

If this is a time-sensitive matter, additional support options are available at Contact Us.