topic Re: Call to Arms for the dreaded U052 Wrong Printhead Error - Pixma MG8150 in Desktop Inkjet Printers

Call to Arms for the dreaded U052 Wrong Printhead Error

macnicol — Thu, 30 Jan 2014 18:13:31 GMT

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.

We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

macnicol — Mon, 03 Feb 2014 16:04:52 GMT

Does anyone know what internal part failure, other than the printhead, can cause this error code? Would like to fix my MP960 using parts from other MP960s if possible.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

macnicol — Mon, 03 Feb 2014 17:04:11 GMT

This is what I've been able to find so far. 19 posts in 2 of the forums. These represent 36,989 views of the same U052 problem! 16 different models have reported problems:

MG5320
MG5350

MP520
MP530
MP600
MP610
MP830
MP860
MP960
MP990
MP970

MX700
MX882
MX860
MX870
MX892

Where is the Canon Product Quality Assurance Department? This product deficiency should be investigated and a robust solution provided to the thousands of affected Canon loyal customers.

What is your response Canon? Doesn't this warrant a firmware update to correct this product deficiency?

Is it time for a class action law suit?

1- U052 Printhead Problem MX870
by chdevers in Printer/Multifunction Support
Stopped printing while in the middle of a big job with full ink tanks, then when turned back on, gave the dreaded U052 print head error message. I have tried everything given by Canon to re-start...

Show results in replies (5)
‎05-30-2013 06:19 AM
11 Replies
3893 Views

2- my canon mx892 will not print because of error U05...
by markmarn in Printer/Multifunction Support
our canon mx892 will not print due to error U052. i followed all of the suggested steps for this problem related to an MX700 but it did not correct the problem. now what?

Show results in replies (4)
‎08-10-2013 05:48 PM
4 Replies
1672 Views

3- MG5320 U052 Error
by JimCarey in Printer/Multifunction Support
I have had the MG5320 printer for just over a year now. Everything has been working brilliantly until recently. I am now getting an error: "U052: The type of printer head is incorrect. Install...

Show results in replies (2)
‎11-01-2013 04:13 PM
2 Replies
488 Views

4- My canon MP600 will not print due to error message...
by Shelby27 in Printer/Multifunction Support
Error message - The type of print head is incorrect - install the correct print head. I have not changed the print head - all lights are solid red with the exception of M and C. When you remove them ...

Show results in replies (1)
‎12-30-2013 06:17 PM
1 Reply
190 Views

5- Error code u052 on pixma mg5350, says print head n...
by Dendou in Printer/Multifunction Support

‎09-29-2013 08:15 AM
571 Views

6- mp830
by mags in Printer/Multifunction Support
I keep receiving an error on the screen of my mp830 that says: Install the correct print head. This started since I put in new ink in all but one ink well...which is the number 5 one, the biggest on...
   •   Tags:
   •   U052

Show results in replies (1)
‎05-24-2013 05:52 PM
3 Replies
1070 Views

7- MP610 no longer printing color
by steger in Printer/Multifunction Support
My MP610 has been working reliably and well for years. Then... I received a U052 error ("type of print head incorrect"). By removing the print head and cleaning it with hot water, the...

Show results in replies (1)
‎01-28-2014 12:22 PM
1 Reply
137 Views

8- MP830 printhead error message
by Maryruthmarks in Printer/Multifunction Support
After I put in a large black cartridge in my MP830 printer, it comes up with a message saying "The type of printhead is incorrect. Install the correct print head" I did nothing differen...
   •   Tags:
   •   U052
Show results in replies (1)
‎02-01-2014 08:10 PM
1 Reply
41 Views

9- MP520 Print Head Problem
by vf32 in Printer/Multifunction Support
I tried to print but got the message, "The type of print head is incorrect. Install the correct print head"

Show results in replies (2)

10- Error message on my MX700 Printer: U052 This type ...
by jdegann in Personal Printers
I got this after installing new ink - it worked just a bit and then when I turned printer off and on, got this msg. I took out cartridges and head, put them back in, and no change.
   •   Tags:
   •   choc1970
   •   U052

Show results in replies (5)
‎11-28-2012 09:16 AM
19 Replies
20152 Views

11- Getting U052 (type of printhead incorrect) on my P...
by Islander in Personal Printers
I'm getting a U052 error message on my Pixma MP610 printer. It reads "The type of printhead is incorrect. Install the correct printhead." I replaced an ink cartridge that was running low...

Show results in replies (1)
‎09-01-2013 12:20 PM
1 Kudos
1 Reply
3703 Views

12- U052 error message on my Pixma MP610 printer
by corhoe in Personal Printers
It reads "The type of printhead is incorrect. Install the correct printhead. Whats the solution? corhoe

Show results in replies (2)
‎01-25-2014 05:12 AM
2 Replies
167 Views

13- Call to Arms for the dreaded U052 Wrong Printhead ...
by macnicol in Personal Printers
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if y...
   •   Tags:
   •   U052

Show results in replies (1)
‎01-30-2014 10:13 AM
1 Reply
83 Views

14- Canon MX700 error message U052, then 5200
by SKS1971 in Personal Printers
Recently, after installing a new black print cartridge, I received the error message U052. I followed the trouble shooting suggestions. After turning printer back on, now I get error message 5200...

Show results in replies (1)
‎02-28-2013 11:52 AM
1 Reply
925 Views

15- Canon MP990 U052 - print head is incorrect
by jaj in Personal Printers
I have taken the print head out and placed back into the printer - then replaced all ink cartridges - turned printer off - unplugged printer for 10 minutes then turned back on. This error message ke...

Show results in replies (1)
‎08-15-2013 04:38 PM
1 Reply
463 Views

16- error message u052 canon mx882- printer worked fin...
by ddodds in Personal Printers
Canoon mx882 error message u052 printer and scanner have worked great. Thought i should do some maintence since in 3 years i had never done it. cleaned roller tested ink heads everything ok thgen...
   •   Tags:
   •   U052

Show results in replies (2)
‎04-09-2013 09:18 AM
2 Replies
1436 Views

17- how to fix a message from cannon mp530 "check cart...
by gsecondez in Personal Printers
hi, i have a cannon mp530 printer. it stopped printing and a message showed "check cartridge U052". all of the ink cartridge still have ink and none of them are blinking. can you please...

Show results in replies (1)
‎08-23-2013 11:34 PM
1 Reply
800 Views

18- Any new help on fixing U052 error on MX860?Reinsta...
by eddytsang in Personal Printers
I have been using this printer for a while. No change and it just come out with this error. Is it time to get a new printer? Try the restall print head method. no luck. Any other suggestions? Th...

‎01-18-2014 10:27 AM
99 Views

19- My MP970 printer won't print.
by sasa in Personal Printers
My MP970 printer won't print. The message says the type of print head is incorrect. Install the correct print head. This is the second time in two months this problem arose. Last time it just st...

Show results in replies (1)
‎07-31-2013 11:02 AM
2 Replies
1097 Views

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

n5mj — Thu, 06 Feb 2014 02:52:15 GMT

MG5220 I've had for a few years, went through it's original tanks recently, suddenly comes up with this U052 error. The printer/scanner worked great. Even duplexed.

Too bad Canon seems to have put crippleware in the printer.

I replaced the empty tanks with oens from Sophia Global. They worked fine for a month. All tank lights lit up, no flashers, photo quality print all the way.

Then U052 and the entire printer is useless. Multiple repeat print head reseating, tanks reseating, power cycling, unplugs, all the "solutions" resulted in.... U052.

Very surprised, and disappointed in this boneheaded crippleware nonsense.

Hope this can be resolved. If the printer needs replaced, it will *not* be with a Canon printer.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

syd50 — Fri, 07 Feb 2014 11:44:59 GMT

I am new and cannot work out how to use the forum. Please assist if you can. Messages show only partly.

I have the notorious errors U051 and U052 on my MP610 and obviously this is a problem of long standing.

Has there been any response EVER from Canon? If so, what?

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

macnicol — Fri, 07 Feb 2014 17:16:09 GMT

This is the best Canon has to offer, which seldom, if ever, works:

To try and resolve the U052 error, please remove and then reseat all of the ink tanks and print head in the unit. Next, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on.

If the U052 error persists after following the steps above, the printer will require servicing. Please click on the Contact Us link below to obtain your servicing options if needed.

This didn't answer your question or issue? Find more help at Contact Us .

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

DiannaMoy — Mon, 10 Feb 2014 19:56:29 GMT

Let me know when you're ready to file! Count me in!

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

athesen — Tue, 11 Feb 2014 06:27:46 GMT

I told the whole sorry tale about my Canon Pixma 560 ... which ended with me sending my printer to the e-recycler as the scan function did not work with the "printhead error". I have bought a new different printer and am, for the moment, happy. I think this is a shocking response from Canon and it will be a long time before I recommend or buy another. So count me in even if I am far away in Cape Town, South Africa.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

Julius — Tue, 11 Feb 2014 14:15:12 GMT

Hi macincol!

Please follow the steps HERE to reseat your print head. If this error remains, a print head replacement or repair may be needed.

Please CONTACT our technical support group for further assistance.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

DiannaMoy — Tue, 11 Feb 2014 14:34:53 GMT

Hey, Canon-

The reseat instructions have been posted SOOOO many times! Not to be mean about it, but it should be obvious that the procedure is not working, and that you (Canon) have a major problem with the printhead/circuitry on so many models.

The printer I bought was less than 4 months old and had just indicated it needed ink. I spent the money to get new cartridges and this error occurs. Not only have I wasted money on the cartridges, you want to charge for repairs?? With the track record that I see with this issue, you should be recalling the printers and fixing the problem for free.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

tykra — Sat, 15 Feb 2014 01:38:31 GMT

My post was deleted because I said B and another letter before T .... WOW!

Anyway, IMO this is a designed failure!

I used the exact same ink cartridges at 9 months and now 15 months it bricks!

CANON this is FRAUD and I hope someone calls you on it in court!

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

faithful — Wed, 19 Feb 2014 15:46:14 GMT

I have had the same issue with my mx700. It began in early January 2014. At first I followed the procedure given and it worked a few times. However,, the unplug-reset is no longer effective. Another frustration is that it shuts down all other operations of the all-in-one, such as faxing and scanning. Neither of which require the printer. Has anyone contacted their state's Attorney General?

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

RenuNergy — Mon, 24 Feb 2014 20:50:41 GMT

I just received this dreaded U052 error this past weekend on my relatively new Canon MG5320. I've tried reseating the print head several times, have just removed power to try that ill-fated fix and will start looking into a print head which maybe as expensive as buying a new printer.

So although I've been a Canon Printer loyalist for many years now, I'm going to be looking for a new Printer Manufacturer.

I don't know if they are using Agile development practices, simply not paying attention to quality control or building in a failure mechanism to entice people into buying new Canon Printers or expensive defective Printer heads. Whatever the case I will be taking my business elsewhere.

Canon you have made such wonderful products in the past and I'm extremely disappointed to see that this issue is going unresolved. I will be posting my feelings about your line of printers on Facebook and LinkedIn to encourage you to resolve this matter.

As a powerhouse in the electronics industry you should know that the customer is always right. They buy your products which pay the creditors, pay you salaries and keep your shareholders and board members happy. You should tread cautiously here since the power of the people can be magnified by the power of the 30 billion computers connected to this Matrix we call the Internet.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

KBeck — Tue, 25 Feb 2014 05:28:53 GMT

Just had it happen to me. MP 610, several years of service. Just printing out taxes and the printer went dead. Turned off the power for a bit, turned it back on: U052, printhead error.

Followed random procedures, cleaned the printhead, nothing works.

Darn. Well, two things:

1. Given the lack of response and lack of new printheads on Amazon and the typical, Marketing-Speak of "We'll give you a paltry, no-amount discount on another poor quality printer" that I've seen before from Canon, this thing goes straight into the electronics recycle bin. And, no, I won't be buying a Canon, ever again.

2. I'm an electrical engineer by trade. I troubleshoot field repairs, design new hardware, and keep things going. I'm not impressed by the lack of support.

Goodbye, Canon!

KBeck

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

JLH — Sun, 02 Mar 2014 20:40:53 GMT

My Pixma MG5320 Canon printer is about a year old and has been used very little. All of a sudden we're getting this U052 code. I've tried a number of "fix it" leads found on the internet... unplugging the power source for 5-10 min, removing the ink and printer head and rinsing the printer head and reinstalling it, etc. Nothing has worked. Very disappointed in this product.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

athesen — Mon, 03 Mar 2014 08:37:33 GMT

This thread is growing. Is there anyone who has replaced their printhead and that has solved the problem? What was the cost? Has there been any response by Canon to this thread? How does this get taken further?

Is there an ombudsman for this industry? Is it an industry standard that if one part of a three-in-one machine goes down then the scanner and emailer no longer works?

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

SamSpade — Wed, 05 Mar 2014 04:17:06 GMT

Add me to the list. I have just encountered the problem on an MP600. After each print job I must turn off the printer, wait, turn the printer back on and it good for one more print job before I must repeat the process. CANON GIVE US A FIX!

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

tomhock — Wed, 05 Mar 2014 13:10:13 GMT

I have a MP530 with this problem. The printer has only printed a total of 393 pages. What a shame to scrap such a nice printer because Canon will not give us a fix that works.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

plumlullaby — Sat, 08 Mar 2014 02:39:33 GMT

I'm having a similar problem: error 5200 with my Canon Pixma MP610

Two days ago my printer was working fine, now it will do nothing.

I can't even check printheads since nothing is working and there seems no way to extricate them manually.

I was recommending canon printers to a friend for her business the other day but unless Canon gives me some way to solve this problem, I am going to be recommending something else.

Also frustratingly, I have no idea how to get a Canon manual for this printer. I've tried finding it on the canon site but it just gives me a link to download drivers which I don't want. I just got a user guide with the printer and do not have a cd drive in my macbook air.

It is extremely unprofessional to tell someone to look in the manual and not provide this EASILY for someone to get from the Canon website.

Re: Call to Arms for the dreaded U052 Wrong Printhead Error

wiseguys90 — Sun, 09 Mar 2014 15:50:04 GMT

I am now just another one in the long list of unhappy Canon customers. Today I was hit with the U502 error message on my PIXMA 892 after it had powered off on its own. The power button was unresponsive and I needed to unplug the printer before it would power back on, at which time I got the error message. Tried removing, reseating and cleaning the print head without any success. I have contacted Canon, but do not expect a satisfactory response.

This was my second PIXMA - previous one, the scanner died on me aftre about a year. Now with this one dying after less than 2 years, I do not expect to be buying another Canon printer - unless they are able to satisify me and resolve the problem quickly.

I would be glad to join any class action lawsuit, if it were to come to that.