topic Re: Please make MP Navigator EX work with MX922 in Desktop Inkjet Printers

Please make MP Navigator EX work with MX922

naeduk72 — Mon, 16 Feb 2015 20:03:33 GMT

I had an MX895 until earlier this week until it started to tell me that the wrong print head was installed. I have been so pleased with the MX895 that I immediately "upgraded" to the MX922. Not only is this printer missing a sheet feeder (and the second paper tray is too small for A4 paper), the software solution is appalling.

I receive around 10-20 mail items each day, which results in anywhere between 10 and 50 pages.

I put the documents in the ADF and MP Navigator EX scans them all while I am busy with other work. I then have my 50 thumbnails on the screen.

I tick (for example) 1,2,3 and 4, and save it as a PDF. I then tick 5, and save it as a PDF, and so on..... This means that the entire job takes around 10 mins to complete. Scanning 50 separate pages will take over an hour, and even scanning the 10-20 mail items individually will take a lot longer than scanning the entire stack of post together.

Does anyone have any suggestions of how to get MP Navigator EX to work with the MX920 series? Perhaps a registry hack or something?

Otherwise, does anyone know of any alternative software that can:

- Scan a large number of pages and show as thumbnails

- Save batches of the pages as single pdf files (not ALL of the scanned documents, but only those selected), each with their selected file names

- Auto rotate (essential) and doc fix (nice to have) the scans

- Save as a searchable pdf

I have found that I can do all of this with a combination of about four different software applications, but it will take nearly as long as scanning each document individually.

I really hope someone can help with this, as I am extremely disappointed with Canon and am looking at tracking down a second hand MX895, just to be able to use the software, which seems ridiculous.

Thank you for your help.

Re: Please make MP Navigator EX work with MX922

naeduk72 — Thu, 05 Mar 2015 22:27:42 GMT

Bump - is a product expert able to help with this query please?

Re: Please make MP Navigator EX work with MX922

naeduk72 — Mon, 13 Apr 2015 17:13:50 GMT

How do we get an answer / comment on this query please? I'm looking for a suitable solution or replacement to MP Navigator EX and have not yet found one. It is urgent.

Re: Please make MP Navigator EX work with MX922

Jamie36 — Mon, 03 Aug 2015 21:40:02 GMT

naeduk72 have you found anything to replace the MP Navigator EX or anything that is comparable? It looks like our situation is very similar as far as our scanner uses. I loved the feature that you could scan in multiple pages & then pick where you needed certain pages to go. That is such a time saver & I have been searching for something that is compable and like you I am desperate to find a solution & just wondered if you have made any headway yet.
Thanks for any input you can give me or any input from anyone else that may be in this same situation.

Re: Please make MP Navigator EX work with MX922

naeduk72 — Tue, 04 Aug 2015 14:25:56 GMT

Hi Jamie

Yes, I have, in fact! I'll use this as an opportunity to rant about how disppointed I am in Canon. It is clear from both the US and UK forums that many users have missed MP Navigator EX. These are all loyal Canon users who have upgraded their printers to newer models and assumed that Canon wouldn't have downgraded the software in the meantime. Users have asked why the software doesn't work, whether it can be made to work and have begged for Canon to implement it. The response has never been any more helpful than "It doesn't support the Canon MX922," which has left many users high and dry. The "support" forum is also a farce. You will see that I posted three requests above, none of which were answered. It seems that the forum system is used so that Canon can pick and choose which technical support problems they actually answer, ignoring those that might raise a bit of a contentious issue. Users would like to know WHY the excellent software was left out of the latest printers/scanners. Is it being completely redeveloped? Is there a genuine technical reason why the software couldn't work with the MX922? Or (most likely) was one of the components in the software too expensive and was removed in a cost-cutting exercise?

Rant over.

Yes, it took many hours and I tested about 10 different scanning / pdf apps and finally found Foxit PhantomPDF. It's not free - about $90 after the first month. It crashes a lot and the English used in the help pages / dialog boxes is a bit "special" .

I appreciate that $90 is a lot of money, but it was essential for my business, as Canon left me up a creek without a paddle. I will recoup this extra cost by never using a genuine Canon ink cartridge again in my life. If Canon can't support its users then we shouldn't feel the need to support its consumables. Sorry, I'm ranting again.

It is a bit fiddly to get to work with the scanner in the first place. You need to enable the TWAIN driver and scan using the "Convert from scanner" option in the menu, Do'nt try to configure the scanner from the PhantomPDF software. I tried for ages, and it loses your saved settings every time it upgrades. Just choose scan and let it open the TWAIN / ScanGear window. I get best results using the presets in Basic mode (Document (Greyscale) ADF Duplex) etc., rather than tweaking the settings in advanced mode. The software will scan all of your documents into one big pdf. Save the big document as you will lose all of your scans if the software crashes.

The silver lining is that, once it is working, it is much better than MP Navigator EX.

Using the 'Organise' tab, you can drag and drop the pages of the document into any order you wish. You can "Extract" pages into new documents and save each document as a separate file. The OCR is excellent - it recognises far more text than the MP Nav software although it is much slower. You can set it to OCR as it scans, or select the pages to OCR once it's scanned.

Funnily enough, I've barely used the PhantomPDF for its real pupose - as a PDF editor. It's very useful for highlighting paragraphs and adding notes. It's also got a PDF virtual printer which is the first that I've found that allows me to print password-protected PDFs to an unprotected PDF file, which is essential for my work.

As it's not Adobe or Microsoft (or Canon, for that matter), support for registered users is via a support ticket system, giving a personalised response within a couple of days. There is the occasional misunderstanding, as English doesn't appear to be their first language, but we managed to resolve my initial setup problems.

Sorry for the long response but I hope you find this useful.

Nick

Re: Please make MP Navigator EX work with MX922

Dkfoshee — Mon, 07 Sep 2015 20:33:45 GMT

Sorry but my MX922 is packed up and ready for return! I have been using Canon products since I bought an F1 SLR camera in 1972... How far they have fallen! Unbelievable! Im going to try and get my MX700 repaired because it was working fine and just quit one day... Programmed obsolescence! Or switch brands, thanks for the info.

Re: Please make MP Navigator EX work with MX922

teresam1949 — Sun, 22 Nov 2015 04:14:36 GMT

@Dkfoshee wrote:
Sorry but my MX922 is packed up and ready for return! I have been using Canon products since I bought an F1 SLR camera in 1972... How far they have fallen! Unbelievable! Im going to try and get my MX700 repaired because it was working fine and just quit one day... Programmed obsolescence! Or switch brands, thanks for the info.

After 5 hours of setting this dang mx922 up and trying to scan - now I find no MP Navigator....glad I still have my MP830 and the installation cd. There is no scanning/saving capability on this 922 as far as I can find....BOOOOO Canon. What were you thinking? you just lost a 15 yr customer!

Back the useless MX922 goes to Amazon...Monday is the soonest they will pick it up...sigh...want my money back

@Dkfoshee wrote:
Sorry but my MX922 is packed up and ready for return! I have been using Canon products since I bought an F1 SLR camera in 1972... How far they have fallen! Unbelievable! Im going to try and get my MX700 repaired because it was working fine and just quit one day... Programmed obsolescence! Or switch brands, thanks for the info.

Re: Please make MP Navigator EX work with MX922

lsagen — Mon, 07 Dec 2015 05:05:39 GMT

Nick,

Thanks for the info -

Rather "chaps my hide" to think I have to fork out more money to get the scanner to do what I originally purchased it for!

So, So Done -

Unless they fix the MPNavigator MX I'll never ever purchase anther cannon printer again.

This is one of the worst business decisions I've seen in a while in my opinion - why piss off and lose customers left and right - and we are just the ones taking time to talk to them, think of all the customers who aren't taking the time.

Lynne

Re: Please make MP Navigator EX work with MX922

Ceejay_rvp — Fri, 11 Dec 2015 05:43:42 GMT

Wow, the MP Navigator is a big selling point for me and my small business. I've recommended Canon products for years to all of my reps, family, and friends. Absolutely loved the MX860 - have three of them and now two MX922's. Scanning is a big part of our business and I often have to teach non-techies how to process, scan, upload, file, etc. The MP Navigator suite made is so easy to teach and you didn't include support for the 922. You've lost me and everyone else I will talk to as customers for "Canon" printers, all in ones, etc. Probably one of the dumbest decisions your product team has made. Off to Social Media to spread the word.

Re: Please make MP Navigator EX work with MX922

cscott — Tue, 24 Jan 2017 15:55:19 GMT

i too am DISAPPOINTED in Canon's decision to not update Ex Navigator. it was easy to use, fast and EFFICIENT.

Bring it back!

Re: Please make MP Navigator EX work with MX922

catlady125 — Mon, 12 Jun 2017 18:18:09 GMT

i, also, am very disappointed that MP Navigator EX 5.1 doesn't work with my new PIXMA MX922. My old MX890 had a 'fatal error' and died recently. RIP! I HATE all the cutsy stuff that has been added, i.e., "MY IMAGE GARDEN"--REALLY!!!!

Re: Please make MP Navigator EX work with MX922

Zews — Thu, 26 Oct 2017 21:43:21 GMT

I have also been a dedicated MP Navigator EX user for many years. After spending several hours in two separate phone calls to Canon support and finding out that the support staff was not able to help me, I figured it out on my own.

Please note, that I use Mac OS X, Version 10.10.5 (Yosemite)

I can now happily report that the Canon IJ San Utility, the replacement of MP Navigator, that works with my new MX 922 does in fact work very well and is indeed a great improvement. The trick is getting the correct IJ Scan Utility installed on your computer.

After installing the different drivers etc. from the included disc (after a special install software download) I got an error message every time that told me that ScanGear failed to install each time. I could not get around that. I searched online for a MP Navigator replacement and ended up with "Canon IJ Scan Utility2". I found it here: [Removed 3rd party link per Forum Guidelines] Although it works fine for scanning do not get this, as it is the wrong utility. I'll explain below.

The interface looks like this:

Note the button on the right that says "Driver". Pressing that button opens the Apple Image Capture interface,

but not a familiar MP Navigator like interface. However the user's manual "MX920ser_Scanning_EN.pdf", on page 82 clearly shows the ScanGear software interface. And on page 6 of that same manual the IJ Scan Utility also looks different. It does not have that "Driver" button. It has a "ScanGear" button.

So I ended up at Canon's driver download page at http://tinyurl.com/h6pbbqt.

Here I downloaded the following 2 files:

misd-mac-ijscanner5-4_0_0-ea19_2.dmg. Under "Optional Driver(s)". This is the IJ Scanner5 driver

and

msd_-mac-mx920-19_1_0a-ea11.dmg. MX920 series Scanner Driver Ver.19.1.0b (Mac). This is the ScanGear_MX920 series software. After installing that second package, this is what my Canon IJ Scan Utility interface looks like now.

Notice the difference with the previous image. It is Scan Utility instead of Scan Utility2. And it has the ScanGear button on the right.

This is what I get now when I click on the ScanGear button. The very familiar MP Navigator like interface we all wanted back so much. Including Basic and Advanced Modes.

And after scanning multiple pages like for multiple page .pdf files I again get this.

So, obviously the MP Navigator replacement for the MX922 printer does in fact exist, and is also better. There are a few things to learn still, like stitching which I would previously do in Photoshop after scanning. That was always a pain. We'll see how it works with the new Scan Utility.

This is of course good news for Mac users. Obviously I don't know if the same is true for Windows users.

I hope this helps all the frustrated former MP Navigator EX users who have Macs, and possibly also Windows users.

Good luck.

Re: Please make MP Navigator EX work with MX922

mroco — Fri, 15 Dec 2017 19:05:53 GMT

When I'm in scan gear the images of the scanned document (last photo in your post) are in a tiny box I can barely see. And I can't click on the tiny image to see in full size and I can't click a box to select ot deselect to either skip pages or put in different order for save. Is the above last photo a pop up box that opens up after the image is scanned (I think it's called preveiw mode) or are those images within the box that is Scan Gear the way Navigator worked? Can you click on the image to see it in larger format? Can you select or deselect images? Hopefully this question makes sense. And thank you for your thoughtful post.

Re: Please make MP Navigator EX work with MX922

waltgoede — Sat, 16 Dec 2017 17:09:11 GMT

Me too. Will never buy another Canon anything. MP navigator worked well until I upgraded to high sierra and now all older canon printers can't scan anymore. Shame on canon. I have a Mx870

Solution MP Navigator EX works with MX922 under name Canon IJ Scan Utility

goldshep — Fri, 12 Jan 2018 16:07:27 GMT

I can scan with the PC interface and the control panel on the printer. I had to enter my SSID and password manually as doing it with WPS did not work for my ATT router.

I was able to download necessary files for Macbook Pro 17" 2007 OS X El Capitan v 10.11 and Macbook Pro 15' 2017 OS X Sierra v 10.12.6. Received same error as seen here "Cannot communicate with printer" error.

I received a DVD with printer software with the printer but it did not contain what I needed just a link that opened a web page when I chose my OS for each Macbook. I bought an external optical drive for optical drive software since the 15" has no optical drive. You don't need the DVD, you can go to the below site.

I went to Canon's site using link from the DVD https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers_downloads

I think Register Product here is required. Despite my registering it elsewhere this particular location seemed to make everything work wrt getting the right files and having them install without issue.

The site detected MACOS Sierra v10.12 (it also auto-detected correctly with my El Capitan Macbook Pro)

Click on Drivers & Downloads

Click Select on the three listed drivers

Select MX920 CUPS Printer Driver Ver 16.20.0.0

Download mcpd-mac-mx920-16_20_0_0-ea21_3.dmg

Select MX920 Scanner Driver Ver.19.1.0b

Download msd_-mac-mx920-19_1_0a-ea11.dmg

Select Optional ICA Driver Ver.4.0.0.a-ea11.dm

Download misd-mac-ijscanner5-4_0_0-ea19_2.dmg

Double click on each file and install them according to instruction

Go to System Preferences - Printers & Scanners

Click the + and add Canon MX920 series Bonjour Multifunction

Check Share this printer on the network

Turn Printer Sharing on

Click Sharing Preferences add Users if needed

Your installation should have placed files you need in the Canon Utilities folder

In IJ Scan Utility folder double click Canon IJ Scan Utility this is the new MP Navigator Ex from what I can tell.

The Canon IJ Scan Utility interface will open

Click to choose Product Name and change to Canon MX920 series Network (this got rid of the error unable to communicate) . If I left it as the default (Canon MX920 series I get the cannot communicate error)

You can now set your scanning preferences by double clicking Auto etc

Click OK on the message Scan by automatically selecting the settings......

The on-screen manual is less useful for settings info than the online manual.

Re: My workaround

sillieidiot — Mon, 16 Apr 2018 12:28:02 GMT

I know this is an old thread. But I was trying to scour the internet looking for the same solution to this problem and was surprised to see that it hasn't been fixed or no one has made a workaround. Tried to use the scan utility or whatever and it wasn't cutting it for me.

Anyways, I used what little programming skills I had and basically made a device profile for the MP Navigator software for it to work. I used the MX870 series file as a base since that was the last MX printer to support MP Nav. I only did basic testing with default settings and it works so far. Looks like I can use the scanner driver (scan gear) if I want more advanced settings and it'll output it directly to the navigator still. I can now scan multiple pages and actually pick the ones I want to save into a PDF.

The only thing that I found that doesn't work is the order that it's displayed when scanned (when trying to change it in the settings). It pretty much just goes the order it was scanned in. You can just put the documents facing up to go in order, or just organize it on the timeline thing at the bottom of MP Nav I guess.

I have only tested this with MP Navigator EX 5.0 (the one that show for download for my previous printer, MG6220). In theory, it should work with MP Navigator 3.1 or whatever comes with the MX870 considering that was where the source file was located.

Here's the file for anyone that wants to give it a try:

[Removed third party link per Community guidelines]

You want to put it in: C:\Program Files (x86)\Canon\MP Navigator EX 5.0\Device

Then you need to open preferences and on the general tab, select the mx920 printer, when you open MP Navigator.

On another note, ADF duplex takes forever to scan for me. Is that normal? This was like this when I was using the stock utility. If anything, using the MP Nav seems to be slightly faster, but I still consider it to be slow compared to my old printer.

Re: Please make MP Navigator EX work with MX922

coqui3L — Wed, 13 May 2020 06:49:43 GMT

"So, obviously the MP Navigator replacement for the MX922 printer does in fact exist, and is also better."

You're way off base; you need to re-read the very first post of this thread posted 2/16/2015 and the post following your post posted 12/15/2017.

The missing features pointed out by naeduck72 are perhaps the most importaint features for frequents scanners.

Sad no real solution yet. 😞