topic Re: Paper jam error in Desktop Inkjet Printers

Paper jam error

Cushnoc39 — Tue, 20 Jan 2015 11:16:09 GMT

Paper jam error. Removed paper with no missing pieces. Error Continues, Inspected top, sides, bottom, and paper tray with high intensity light, and no evidence. What to do next?

Re: Paper jam error

Danny — Tue, 20 Jan 2015 13:27:57 GMT

Hi, Cushnoc39!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Paper jam error

Cushnoc39 — Tue, 20 Jan 2015 13:32:57 GMT

MG6120

Re: Paper jam error

Ramona — Fri, 23 Jan 2015 11:29:00 GMT

Hi Cushnoc39,

Since you have already verified that there are no paper jams or obstructions in the printer, we recommend performing a roller cleaning. Before performing the cleaning, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on. Next, please follow the roller cleaning steps located at the link below:

Roller Cleaning

If you still experience the same issue after performing at least three roller cleanings on the printer, or if you are unable to perform a roller cleaning due to the error, the printer will require servicing to resolve the issue. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.