topic Re: cannot start mp navigator ex 4.1 in Desktop Inkjet Printers

cannot start mp navigator ex 4.1

lalrecht — Mon, 19 Jan 2015 08:44:15 GMT

hi, I have a canon MX 410, I try to use MP navigator ex 4.14 that I have just downloaded on my new computer with windows 8.1.

when I try to open it I get this message:

I can print so I guess the driver is ok. The only problem is to scan and handle the scans as mp navigator does...

What shouldI do?

Re: cannot start mp navigator ex 4.1

lalrecht — Mon, 19 Jan 2015 22:56:37 GMT

Ok, here is how I solved the issue:

after a lot of trial and error and computer restarting, I realized that there was something wrong with the driver, tried to remove it, but windows wouldn't do it because it said that the printer was in use, but it wasn't: all program closed, printer switched off, printer removed from the list of printers, computer restarted, eventually I downloaded a new version of the driver that took care of removing the old one, followed the setting up of the printer and when finished I could install the mp navigator ex 4.1 and it works.

Great!

Re: cannot start mp navigator ex 4.1

karen99 — Tue, 13 Aug 2019 20:58:56 GMT

I too got the "cannot start the mp navigator ex" for my older MX850. I happened to still have the CD for the printer and reinstalled it (version 1.1) and it worked.

Note too that the two other versions of the mp navigator ex I found online did not support MX850 (or so the pop-up said) so I was spinning my wheels trying to find one that did and never found one.