topic Re: MX922 scanner problem message: set the pc to start scanning in Desktop Inkjet Printers

Re: MX922 scanner problem message: set the pc to start scanning

wrights — Mon, 19 Jan 2015 02:38:30 GMT

I have scanned with this printer for over a year. Today, after the few steps, it says " Set the pc to start scanning" but it goes back to default Doc.type <Auto scan> instead of staying on Doc.type <Photo>. What can I do to be able to scan?

Re: MX922 scanner problem message: set the pc to start scanning

Jenine — Mon, 19 Jan 2015 02:46:53 GMT

Hi Wrights!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X). That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MX922 scanner problem message: set the pc to start scanning

wrights — Mon, 19 Jan 2015 03:00:47 GMT

Windows 7... I have tried unplugging modem; turned computer off; it wants me to find PC and says

PC Local (USB). when searching again, nothing comes up....

Re: MX922 scanner problem message: set the pc to start scanning

varice — Mon, 19 Jan 2015 18:15:33 GMT

You'll find more on this also at this thread:
https://community.usa.canon.com/t5/Printer-Multifunction-Support/MX922-scanner-problem-message-set-the-pc-to-start-scanning/td-p/42661/page/2

Re: MX922 scanner problem message: set the pc to start scanning

Ramona — Wed, 21 Jan 2015 12:19:45 GMT

Hi wrights,

You will need to have the Canon IJ Network Scanner Selector running on your computer in order to scan wirelessly. To ensure it is running, from the Start menu on your computer, select All Programs, then Canon Utilities, then IJ Network Scanner Selector EX (folder), then IJ Network Scanner Selector EX (program). When launched, the icon appears in the notification area of the taskbar.

Hope this helps!

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