topic Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank. in Desktop Inkjet Printers

Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

wendyg — Sat, 10 Jan 2015 18:10:33 GMT

Please advise what to do when printer will not print, and support Code error 1660 identifies an the error: "The folloiwng ink tank can not be recognised".. [Also note: I went out and purchased and installed a brand new Magenta ink tank and the error remains].

Assistance will be appreciated.

Thank you,

Wendy

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Jason — Sat, 10 Jan 2015 18:29:59 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the printer model you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

wendyg — Sun, 11 Jan 2015 01:21:58 GMT

Hi again ... My Canon printer is model # PIXMA MG5240.

My problem is an error message indicating 'Support code 1660 -The following ink tank can not be recognised" .

The light on the first Ink cartridge [Magenta] is not lit up, and I even purchased a new magenta ink cartridge and replaced it - with no success. The first light [on magenta cartridge] is still not lit, and the same error message is on the printer, allowing no printing.

Anticipating your reply with thanks,

Wendy

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Ramona — Wed, 14 Jan 2015 13:30:59 GMT

Hi wendyg,

Please remove and reseat all of the ink tanks and print head in the printer to see if this will allow the magenta ink tank to light up. Next, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the ink lamp for the magenta ink still does not light, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

darnelfab — Fri, 13 May 2016 07:48:08 GMT

Hi,

Refer to previous posts, note that I'm having similar issue for a Canon MX924 and this happened since the first day i bought the printer. Here's the sequence:

1. Set printer with Origina Canon Cartridges for the MX924 All in one Printer;

2. Printing works fine;

3. Switch off printer after printing (Press on ON Button);

4. Switching back printer on, Printer displays error code 1660;

5. Magenta cartridge not recognised (be advised that it was the Original Cartridge that came along the printer on day one of purchase);

6. Removed and replaced the cartridge back and it works fine as long as the printer is not switched off.

7. When there's power cut, same issue appears and it's been over a year now and other than keeping my printer ON (standby mode) I don't have any other solution... so long for Energy Efficiency.

So Canon what's the issue here and why does this issue keeps on poping up when the printer is switched off?

Note:

a) ONLY Original Canon Cartridges are used;

b) Irrespective of an empty of full cartridge the problem still persists;

c) The printer is checked for firmware updates on a Monthly basis.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

jackl — Sun, 14 Aug 2016 16:47:40 GMT

I have same problem with magenta and have tried 2 different cartfiges. What next?

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

darnelfab — Mon, 15 Aug 2016 04:08:46 GMT

Hi,

the only solution I've found so far is

Step 1: clean the contacts on the NEW cartridge and the contacts on the printer before placing the NEW cartridge in it;

Step 2: NEVER stitch off the printer. Mine is always on standby;

Sadly that's the only solution that's working for me so far and Canon clearly doesn't deem to look into the matter or ever provide a clear explanation. I wonder if they ever read the posts here or at least cares about it!!!

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

darnelfab — Sat, 25 Mar 2017 01:22:37 GMT

Hi Janet,

I would still refer to what I did earlier in the post:

Step 1: clean the contacts on the NEW cartridge and the contacts on the printer before placing the NEW cartridge in it;

Step 2: NEVER switch off the printer. Mine is always on standby!

I've also observed that the "faulty" cartridge Red LED will always be dimmer than the "good" one and pressing a little more on it to ensure a better contact between the connectors will make the Red LED light at the same intensity as the other cartridges, and the "Error 1660" will not pop up at least for while.

Hope these tips will help you out. Sadly Canon has not acknowledged or provided any solution for the problem to my knowledge so far.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

kenodan — Thu, 14 Sep 2017 09:54:28 GMT

If you still cannot get the printer to recognize the new ink cartridge you may have a damaged pin. Look carefully to see if all of the pins that contact the ink cartridge are pointing straight upwards. I had the same problem and found one of the pins folded over on it's side. I carefully used a tweezer to straighten it and now it's working fine again. You may need a magnifying glass and a flashlight to get a good look at it. Good luck!

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

electroliquid — Wed, 08 Nov 2017 19:24:48 GMT

Hi, this might be obvious but mine wanted PM photo magenta instead of Magenta. I thought that I had put PM in PM slot but was wrong, it was just M, so even though it lit up that was the issue, perhaps double check that you are putting the right color. I have off market ink, too, so I thought it might be that.

Hope this helps anyone else, double check that it's the right cartidge!

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

don43 — Thu, 09 Nov 2017 12:57:01 GMT

I'm dismayed to see how many users are affected by this fault 'cartridge not recognised'. I'm in the UK and my Pixma MG3650 is 18 months old. Although a perfectly good color cartridge was installed and in use the printer decided spontaneously to give this error for the color cartridge. Needless to say the printer will now not accept a new Canon color cartridge. What is really galling is that I cannot just print in BLACK while this fault remains. Has anybody really managed to clear this?

How can I print in black with this error?

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

kenodan — Thu, 09 Nov 2017 13:42:53 GMT

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Orchid — Mon, 06 Aug 2018 13:24:20 GMT

Yes, All of a sudden, even with ink tanks full my printer is not recognizing the fact and will not print. What should I do?

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Migcanon — Sat, 05 Jan 2019 20:12:53 GMT

This exactly what happened with mine - a pin problem, except 2 of my pins were pushed down and I am currently using a tweezers and a flashlight + some readers (gawd) to get them back in place. We'll see if I'm successful. Thank you for the idea, though. At least I am empowered to try to fix vs. just throwing the whole **bleep** thing away

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Kenshiro — Sun, 06 Jan 2019 13:11:31 GMT

This problem has been going on for YEARS! A cynical view would be that it is in Canon's financial interest NOT to resolve reoccurring problems like these.

Printer MG5450

I have just returned from 10 days holiday. Before I went printer OK - all cartridges are Canon original.

On return - powered up printer and Support Code 1660 - 'The following ink tank cannot be recognised' - Cyan Cartridge

Re-cycled power - same problem

Removed mains power for >10mins - same problem

Replaced original Canon cartridge with another original Canon Cartridge - same problem

Unseated ALL cartridges, inspected contact pins, cleaned contacts pins and cartridge contacts and reseated - same problem

I live on the island of Cyprus in the Mediterranean - telephoning a US based Canon support centre is not an option - the call would cost more than the printer!

Canon - email me with suggestions??

Community - suggestions?

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

Kenshiro — Wed, 09 Jan 2019 16:07:55 GMT

Further to my posting about the Error Code:1660

I sent a 'detailed' message to the Canon Printer Centre of Excellance in the US. With all their years of experience and training and after thoughtful consideration I had a reply that said to take it to a Canon Service Centre - Really!

I did manage to contact a Canon agent, who is over 100 miles away and he was very helpful although he is mostly sales.

The Error Code:1660

If not a bad contact on the print tank base (dirty contact or bent pin), then it is almost certain to be due to a problem with the print head
He quoted 120 Euro (138US$) for a replacement!!
His other piece of very useful information, which I have seen posted on this sight previously - is that you should NEVER switch your printer off. Mine was switched off for 2 weeks while I was on holiday.

If you feel capable you can remove and clean the print head yourself - nothing to lose if its not working. There are plenty of videos on YouTube of how to do this.

I went into my local computer shop and was informed that they clean their print heads with local very potent alcohol! The drinking type.

My printer is now working - when I was entering the computer repair shop, the heavy glass door swung shut and gave it a mighty bang!

My printers will now never be switched off.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

basantakumar — Thu, 07 Feb 2019 17:05:22 GMT

I have a canon MX 927 series and i am facing similar problem of not recognising the Magenta Ink showing error code 1410"the ink tank can not be recognised"

when i place the sane ink tank in other slots it has no problem but it does not recognise any ink tank in the M slot. i have checked all the pins , they are all clean and straight. No problem with the contacts.

please advise

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

LOU2U2 — Fri, 20 Dec 2019 23:34:33 GMT

I've used this machine but a few times and today right now I got the same code .. lots of ink left in it too and original cartridges. Very concerning to read this issue is bigger than known of. I'm sure Canon doesn't care since they got the money for a bad product. So if you have no warranty then ur robbed, because it's a bigger issue then they'll want to own up to.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

subybohn — Sun, 09 Feb 2020 00:40:21 GMT

Twice I've purchased a Cannon Pixma and twice after changing out the ink cartridges with Cannon ink cartridges, the printer has errored, never to work again. Ironically, this last time was also the Magenta.

Re: Please advise what to do with support code error 1660 - printer not recogniseing ink tank.

susiescue — Wed, 07 Jul 2021 20:39:38 GMT

I got this error code with Magenta as well. I removed each cartridge left to right then replaced cartridges with original cartridges. It worked. 🙂