topic Re: Brand New Canon Pixma MX922 Error Code inquiries in Desktop Inkjet Printers

Brand New Canon Pixma MX922 Error Code inquiries

Anonymoususar — Wed, 07 Jan 2015 20:17:47 GMT

Hello,

I just recieved my Canon Pixma MX922 in the mail today, and after unboxing it and attempting to set it up, I get two errors;
Error 6000, and Error 6001. Both codes just seem to alternate with which one shows up whenever I restart the printer, and I have no idea how to fix it as this is completely brand new. No paper has been inside of it, but when it starts up the printer makes a noise as if its searching for paper to use, I think.

Does anyone know how I can fix this? I'd like to not have to send it back for a replacement in this weather.

Re: Brand New Canon Pixma MX922 Error Code inquiries

jrhoffman75 — Wed, 07 Jan 2015 20:41:07 GMT

Have you removed all the tapes and things from the printer head?

Re: Brand New Canon Pixma MX922 Error Code inquiries

Anonymoususar — Wed, 07 Jan 2015 20:42:12 GMT

The orange tapes? Yes I have. Unless there are some that aren't immediately visible after opening it.

Re: Brand New Canon Pixma MX922 Error Code inquiries

jrhoffman75 — Wed, 07 Jan 2015 20:45:06 GMT

Maybe this can help.

http://community.usa.canon.com/t5/Personal-Printers/Is-there-a-resolution-for-error-support-code-6001/td-p/109701

Re: Brand New Canon Pixma MX922 Error Code inquiries

Anonymoususar — Wed, 07 Jan 2015 21:06:31 GMT

Yeah I tried looking at that, but I can not find anything physically impeding it, so I'm just going to return it for another one.

Re: Brand New Canon Pixma MX922 Error Code inquiries

hhale3550 — Fri, 09 Jan 2015 20:57:24 GMT

I got the same thing with mine. Mine was shipped from Home Shopping Network 2 weeks ago. Canon Tech Support says they are shipping me a replacement because re-seating the print head did not fix the issue. Wonder how many more ppl have this same issue.

Re: Brand New Canon Pixma MX922 Error Code inquiries

RichGyal — Sun, 17 May 2015 02:16:13 GMT

Same issue...I have spent an entire day trying to sort out this problem. Canon USA needs a better system if we are all having this issue. The printer is new, no obstruction of paper? its just stuck on 6000 or 6100. What do you do?

Re: Brand New Canon Pixma MX922 Error Code inquiries

todd — Fri, 05 Feb 2016 05:38:19 GMT

Ditto. Error codes 6000 and 6001 alternating with a brand new printer.

What do I do?

Re: Brand New Canon Pixma MX922 Error Code inquiries

Patrick — Mon, 08 Feb 2016 13:06:30 GMT

Hi todd,

The 6000 error is an indication that your PIXMA MX922 is experiencing an internal error. To resolve the 6000 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from

inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the 6000 error, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: Brand New Canon Pixma MX922 Error Code inquiries

reimerosa — Sat, 27 Aug 2016 14:24:36 GMT

same here I got 5001 error. cannon shipped out a replacement. It's obiviosly a rebuilt printer. So now I get 1401 error-printer head is installed. Followed the meager instructions and printer head made a noise and all the ink cartrigdes came loose. I'm thinking of demanding either a NEW printer or a refund and returing to my real old HP printer! How do I install the ink? It says to slide them in and press down and lights will appear. When I press down it feels like the assembly will break.

HELP!

Re: Brand New Canon Pixma MX922 Error Code inquiries

SKHART — Wed, 01 Feb 2017 20:34:30 GMT

Apparently this is still an issue more than 2 years later. Just received a replacement MX922 via UPS for one with malfunctioning hardware today and immediately received error code 6000. Now what??? I really don" want to waste another day with on the phone with Canon tech support being passed off from one tech to another. 😛

Re: Brand New Canon Pixma MX922 Error Code inquiries

Michael — Wed, 01 Feb 2017 20:56:23 GMT

Hello.

If the no obstructions can be found and the errors still persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Brand New Canon Pixma MX922 Error Code inquiries

Markdickenson68 — Thu, 02 Mar 2017 14:09:42 GMT

I have received 1 from HSN and 1 from Canon. Both are throwing codes 6000 and 6001

Re: Brand New Canon Pixma MX922 Error Code inquiries

James_C — Thu, 02 Mar 2017 15:07:04 GMT

Hi Markdickenson68,

The 6000 error is a generic internal error code. To resolve the 6000 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Brand New Canon Pixma MX922 Error Code inquiries

Sigrid27 — Wed, 15 Mar 2017 19:56:04 GMT

Same thing happened to my husband but he purchased it when we moved and didnt unbox till 2 months later. Right out of box, powered up and reaulted in error code altenates between 6000 and 6001.

Re: Brand New Canon Pixma MX922 Error Code inquiries

Sigrid27 — Wed, 15 Mar 2017 20:08:15 GMT

We have the same issue. Right out of the box. Was anyone able to resolve this with a reset? If so how