topic Re: just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't wo in Desktop Inkjet Printers

just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't work.

jake166 — Mon, 29 Dec 2014 15:55:50 GMT

Re: just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't wo

Tara_N — Mon, 29 Dec 2014 16:21:40 GMT

Hi, jake166!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't wo

jake166 — Thu, 07 May 2015 22:24:31 GMT

hi tara....just realized after all this time that you responded to my question. still having the same problem.oddly in researching the problem online i found my old post quite accidentally...and with your reply attached to it ...many thanks ! my operating system is windows 7. i reinstalled the drivers but still no go. the scanner seems to be doing as it is supposed to but it seems that like the device is not recognizing the pc.

Re: just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't wo

Ramona — Fri, 05 Jun 2015 12:39:56 GMT

Hi jake166,

What program are you using to try and scan?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: just hooked up pixma mx 360 to my new desktop. printer function works fine but scanner won't wo

jake166 — Fri, 05 Jun 2015 13:11:56 GMT

hi ramona, thx for the reply. called tech support last week and problem is gone....all i needed to do was install mp navigator.

thanks again ! have a good day.