topic Re: Pixma MG5320 & MP Navigator EX 5.0 software in Desktop Inkjet Printers

Mac OS 10.10. Updated Canon drivers now - "Cannot start the MP Navigator EX"

Chriscal1 — Wed, 10 Dec 2014 02:33:51 GMT

Mac OS 10.10 Yosemite

Canon MG5320

Worked fine yesterday.

Updated software from here

-> http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg5320#DriversAndSoftware

Now when running MP Navigator EX 5.0 Opener or MP Navigator EX 5.0, I get "Cannot start the MP Navigator EX".

Removed all printers software and deleted printer in System prefs.

Reinstalled. No help...

I can print to it from apps (both AirPrint & computer using wifi) and using USB.

Works using Image Cature.

Cannot run the MP Navigator EX 5.0 software.

Pixma MG5320 & MP Navigator EX 5.0 software

Chriscal1 — Tue, 16 Dec 2014 14:08:08 GMT

Mac OS 10.10 Yosemite

Canon MG5320

Worked fine last week.

Updated software from here

-> http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg5320#Drive...

Now when attempting to run MP Navigator EX 5.0 Opener or MP Navigator EX 5.0, I get "Cannot start the MP Navigator EX".

Removed all printers software and deleted printer in System prefs.

Reinstalled. No help...

I can print to the 5320 from apps (both AirPrint & computer using wifi) and using USB.

Works using Image Cature.

Cannot run the MP Navigator EX 5.0 software.

Re: Pixma MG5320 & MP Navigator EX 5.0 software

Chriscal1 — Wed, 17 Dec 2014 01:58:53 GMT

Re: Pixma MG5320 & MP Navigator EX 5.0 software

Chriscal1 — Tue, 23 Dec 2014 15:04:06 GMT

Hello?

Is there anyone here?

Re: Mac OS 10.10. Updated Canon drivers now - "Cannot start the MP Navigator EX"

Chriscal1 — Tue, 23 Dec 2014 15:05:00 GMT

Hello?

Canon support?

Any ideas?

Re: Mac OS 10.10. Updated Canon drivers now - "Cannot start the MP Navigator EX"

Tara_N — Tue, 23 Dec 2014 15:22:41 GMT

Hi, Chriscal1!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma MG5320 & MP Navigator EX 5.0 software

turcopter — Mon, 16 Feb 2015 00:58:04 GMT

Did you ever get your Yosemite talking to your printer? I just encountered the same problem but fixed it.. happy to share

Re: Pixma MG5320 & MP Navigator EX 5.0 software

Chriscal1 — Mon, 16 Feb 2015 01:06:12 GMT

Yes, I did get it working, thanks!

How about posting how you fixed it anyway? (I don't remember exactly what I did )This way someone else seeing this thread will get it.