topic My canon MG5300 has stopped printing. Tells me it needs paper. Lots in the printer. Help!! in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-canon-MG5300-has-stopped-printing-Tells-me-it-needs-paper/m-p/127677#M34225 Mon, 08 Dec 2014 19:02:52 GMT helga-1044 2014-12-08T19:02:52Z My canon MG5300 has stopped printing. Tells me it needs paper. Lots in the printer. Help!! https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-canon-MG5300-has-stopped-printing-Tells-me-it-needs-paper/m-p/127677#M34225 Mon, 08 Dec 2014 19:02:52 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-canon-MG5300-has-stopped-printing-Tells-me-it-needs-paper/m-p/127677#M34225 helga-1044 2014-12-08T19:02:52Z Re: My canon MG5300 has stopped printing. Tells me it needs paper. Lots in the printer. Help!! https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-canon-MG5300-has-stopped-printing-Tells-me-it-needs-paper/m-p/127922#M34227 <P>Hi helga-1044,</P><P>&nbsp;</P><P>To try and resolve the issue, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no obstructions in the printer that may be preventing the printer from recognzing that there is paper in the unit. &nbsp;If you still receive the same message, please perform a roller cleaning on the printer by following the steps located at the link below:</P><P>&nbsp;</P><P><A target="_blank" href="http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&amp;PARTITION_ID=1&amp;secureFlag=false&amp;TIMEZONE_OFFSET=&amp;CMD=VIEW_ARTICLE&amp;ARTICLE_ID=40077">Performing a&nbsp;Roller Cleaning</A></P><P>&nbsp;</P><P>Please note that you can load only A4, B5, A5, or Letter-sized plain paper in the cassette;&nbsp;all&nbsp;other sizes or types of paper will need to be loaded in the rear tray.</P><P>&nbsp;</P><P>Hope this helps!</P><P>&nbsp;</P><P>This didn't answer your question or issue? Please call or email us at one of the methods on the <A target="_blank" href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer">Contact Us</A> page for further assistance.</P> Thu, 11 Dec 2014 08:36:30 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-canon-MG5300-has-stopped-printing-Tells-me-it-needs-paper/m-p/127922#M34227 Ramona 2014-12-11T08:36:30Z