topic Re: Canon Pixma iX6800 printer in Desktop Inkjet Printers

Canon Pixma iX6800 printer

jackiesundquist — Mon, 27 Apr 2020 15:21:28 GMT

The printer continues to flash orange and states support code 1300. THere is no paper jam anywhere. When I turn the printer back on, it takes a piece of paper and slides it through. I cannot click roller cleaning as the troubleshooter recommends. I have only used the printer a few times. I cannot take it anywher due to COVID> please advise! I need this for my work at home duties ASAP

Re: Canon Pixma iX6800 printer

Patrick — Mon, 27 Apr 2020 18:39:01 GMT

Hi jackiesundquist,

Please follow the steps on this page to resolve the error you are experiencing:

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/iX6800%20series/EN/ERR/1300.html

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon Pixma iX6800 printer

jackiesundquist — Wed, 29 Apr 2020 16:59:00 GMT

i have already done these steps multiple times; hence the reason i made contact. what next??

Re: Canon Pixma iX6800 printer

Hector — Thu, 07 May 2020 22:15:26 GMT

Hi jackiesundquist,

The issue that you are describing looks like the printer needs service. The 1300 error would usually mean there is an obstruction in the printer. Since the printer is pulling a sheet of paper through the printer on start up and is giving you the error, it would mean the paper feed is damaged.

The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.

Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.