topic Re: MF Toolbox setup program freezes and does not complete in Desktop Inkjet Printers

MF Toolbox setup program freezes and does not complete

zonqueur — Sun, 07 Dec 2014 23:59:12 GMT

Hello

I'm trying to re-install the MF Toolbox on my computer after a (painful) uninstall and no matter what I try, the setup program just freezes at the beginning.

I'm running Windows 8.1 64 bit

MF4770n Multi-function

I am an adminstrator on my PC.

I tried running the program setup.exe in administrator mode. No success

I tried running the program in "selective startup" as per other posts. No success

The drivers install without problems.

All I get is this screen:

I need my scanner. I'm out of resources...

Help please.

Re: MF Toolbox setup program freezes and does not complete

zonqueur — Sun, 21 Dec 2014 21:41:26 GMT

So, it's been 2 weeks and no one has replied.

If the Canon staff doesn't know how to fix my problem, can you at least tell me you don't know, so I can stop waiting for help?

Re: MF Toolbox setup program freezes and does not complete

alobartn — Fri, 05 Jun 2015 18:11:42 GMT

Same problem here!

Re: MF Toolbox setup program freezes and does not complete

Jason — Fri, 05 Jun 2015 18:20:57 GMT

Hi zonqueur!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please visit http://www.canon.com and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: MF Toolbox setup program freezes and does not complete

Jason — Fri, 05 Jun 2015 18:20:28 GMT

Hi alobartn,

To ensure the most accurate information is provided, we will need to know the printer model you are using, as well as the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MF Toolbox setup program freezes and does not complete

alobartn — Fri, 05 Jun 2015 19:07:25 GMT

Sure. It's an image class mf229dw.

Re: MF Toolbox setup program freezes and does not complete

alobartn — Fri, 05 Jun 2015 19:07:58 GMT

I just spent an hour with Canon tech support and he couldn't fix it either.

Re: MF Toolbox setup program freezes and does not complete

zonqueur — Sun, 07 Jun 2015 19:32:40 GMT

And it took six months to get a completely useless answer!!! Thanks a lot.

Re: MF Toolbox setup program freezes and does not complete

zonqueur — Sun, 07 Jun 2015 19:35:08 GMT

alobartn: I can't remember what I ended up doing exactly, but for me, I'm still using it through wi-fi to print, but when I need to scan, I simply connect a long usb cord and interface with USB instead of wi-fi. The scanning works fine now with this workaround

@alobartn wrote:
I just spent an hour with Canon tech support and he couldn't fix it either.

Re: MF Toolbox setup program freezes and does not complete

alobartn — Mon, 08 Jun 2015 15:39:37 GMT

Furtunately I was able to do a system restore and now it works. Go figure!

Re: MF Toolbox setup program freezes and does not complete

gplosker — Thu, 10 Sep 2015 23:57:17 GMT

Tried to install MF Toolbox for a new imageCLASS MF229dw and cannot get the scanner to work. I am able to install the basic software - - and the printer works.

[Windows 64bit] imageCLASS MF229dw/MF227dw MFDrivers (UFR II / FAX / ScanGear)

File Name: MF220_Series_MFDrivers_W64_us_EN.exe

However, I cannot get install the MF Toolbox - getting the error message "Installation has been interrupted"

I am able to download the Tool Box file (shown below) from the Canon USA site and extract - however, when I run the setup.exe file I get the error message.

[Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf17

File Name: ToolBox_4911mf17_Win_EN.exe

The Network Scan Utility doesn't work either, as I think it requires MF Toolbox in order to work.

I spent over two hours on the phone with Canon support today, including talking with a senior network tech and they cannot get it to work either. The telephone support group tried many things including: deleting the installed software and trying fresh downloads, disabling the security software, trying different "Start Up Modes" via MSCONFIG.

None of this worked. They recommended I then contact Microsoft and/or Dell (the computer manufacturer) for further assistance. I'm hoping someone on this Community Board can advise. Any ideas out there?