topic Canon MX870 No printing of documents but test page works fine in Desktop Inkjet Printers

Canon MX870 No printing of documents but test page works fine

blueruffian — Mon, 17 Nov 2014 00:00:17 GMT

Please help.

I have been trying to print emails and other documents from my iMac and my printer goes through the motions of printing but the paper comes out blank. I did the utility and all colors are fine and show all loaded. The utility page prints but nothing else will printer out.

Just started happening out of nowhere and I am not getting any code or error messeges.

Any help would be appreciated as I have a huge deadline coming up and I have tried everything I know what to do!

Thanks in advance!

Re: Canon MX870 No printing of documents but test page works fine

Tiffany — Mon, 17 Nov 2014 00:14:17 GMT

Hi Blueruffian!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: Canon MX870 No printing of documents but test page works fine

Ramona — Wed, 19 Nov 2014 07:03:03 GMT

Hi blueruffian,

Performing at least one cleaning and two deep cleanings on the printer may resolve the issue. To do this, please follow the steps located at the link below:

Performing Print Head Cleanings

Hope this helps!

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