MX 420 solution menu

astencil — Thu, 13 Nov 2014 02:17:33 GMT

On my Acer Windows XP lalptop, the menu displays:

Photo Print / Use Scanner / Canon Web Service / Help and Settings / Start Application / Online Shopping / Information

On my Dell Windows 8.1 laptop, the solutions menu displays:Canon Web Service / Help and Settings / Online Shopping / Information.

How to get full menu on my Windows 8.1 laptop?

Re: MX 420 solution menu

jrhoffman75 — Tue, 18 Nov 2014 22:13:14 GMT

Have you downloaded updated drivers to 8.1?

Re: MX 420 solution menu

Ramona — Tue, 30 Dec 2014 13:58:02 GMT

Hi astencil,

You will need to install the MP Navigator and Easy-PhotoPrint EX software for the printer to have all options displayed on the Solution Menu. The latest versions of the software can be downloaded from the Canon USA website. Please click here to go to the Drivers and Software page of the PIXMA MX420. Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "SOFTWARE" section and click on the MP NAVIGATOR file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the MP Navigator program is downloaded, please follow the steps above to also download the Easy-PhotoPrint EX file from the webpage.

Hope this helps!

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