topic Re: My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom in Desktop Inkjet Printers

My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom tra

PitkinGirl — Wed, 12 Nov 2014 18:26:52 GMT

Today my MX 922 decided it needs to print from the top tray. There is no paper in the top tray and I don't want to use the top tray. I want it to use the bottom tray as it always has until today. Setup shows that it is set to use the bottom tray but whenever I actually try and print anything from any program the printer provides an error message indicating I need to add paper to the top tray. Help!!

Re: My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom

Jason — Wed, 12 Nov 2014 18:46:34 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom

PitkinGirl — Wed, 12 Nov 2014 18:56:47 GMT

IPad, using the AirPrint feature (which was the main reason I bought this printer). It has worked perfectly for several months I don't know why this morning it changed. Ethel

Re: My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom

Ramona — Wed, 31 Dec 2014 06:05:04 GMT

Hi PitkinGirl,

If you remove the printer from your iPad and then reconnect it, do you still experience the same issue?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: My MX922 now wants to print from the top cassette tray. How can I make it print from only bottom

hrngffcr — Sat, 06 Jun 2015 03:21:17 GMT

I am using OSX on a desktop Mac. I am using Yosemite. I cannot get the Canon Mx922 to print from the bottom tray. What I am printing may not be 81/2 by 11, but I want to print from the bottom tray, none-the-less. All previous answers I find are vague, or are for iOS, or for a PC. My old Canon had a simple button to allow you to choose the tray. This one apparently does not. The initial print screen I get says it will print 8.5 X 11, but when I get to more detailed screen, the paper size box is grayed out.