topic MG5220 in Desktop Inkjet Printers

MG5220

luvebug08 — Wed, 05 Nov 2014 20:18:32 GMT

I have a Canon PIXMA MG5220 printer, and it will not print correctly after installing ALL new cartridges. I have tried cleaning the printheads, regular cleaning and deep cleaning them, and it still wont print correctly.

Thanks,

Sarah

Re: MG5220

Ramona — Mon, 10 Nov 2014 06:42:21 GMT

Hi luvebug08,

What do the prints look like that print? Are certain colors not printing, or do they contain lines or streaks, etc.? Also, what operating system is on your computer (version of Windows or Mac)?

We look forward to hearing from you!

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: MG5220

Mandy1801 — Mon, 24 Nov 2014 12:37:17 GMT

I have this same problem. Regular text will not print, but pictures and colored text print fine. After cleaning, deep cleaning, and manual cleaning with water and alcohol, the nozzle check pattern still prints all but the PGBK pattern.

Most advice I have received says to replace the print head, which seems to be more expensive than a new printer. Also, other searches say that this doesn't always remedy the problem and there might be trouble with the pump or purge unit.

Each time I clean/deep clean the printer seems to be using ink (so much so that I have had to replace all the cartridges). Does this still suggest a clog?

Operating System: Windows Vista (but also have the same problem on computers printing from Windows 7 and Windows 😎

Re: MG5220

Ramona — Wed, 03 Dec 2014 06:05:19 GMT

Hi Mandy1801,

We recommend having the unit serviced to determine the exact cause and resolution to the ink not printing, as it is hard to say exactly what is causing the issue without examining the unit. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.