MX 870 ink problem

JBarry — Tue, 04 Nov 2014 15:29:24 GMT

My MX 870 won't print the magenta ink. I've tried several regular and deep cleanings from the setup menu but no luck. Can I manually clean the print head? If so, what steps do I need to take?

Thanks

Re: MX 870 ink problem

Ramona — Mon, 10 Nov 2014 05:40:35 GMT

Hi JBarry,

We do not recommend performing a manual cleaning of the print head, as this may do damage to the print head or printer. Since the print head cleanings did not work, you can try to perform a print head alignment on the printer to see if this will get the magenta ink to print. To do this, please follow the steps located at the link below:

Performing a Print Head Alignment

If the ink still does not print after performing the print head alignment, the printer will most likely require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

topic MX 870 ink problem in Desktop Inkjet Printers

MX 870 ink problem

Re: MX 870 ink problem