topic Re: Fiery mx300 daylight savings time issue in Desktop Inkjet Printers

Fiery mx300 daylight savings time issue

Samer — Tue, 04 Nov 2014 11:24:56 GMT

Every time there's a time save for daylight hours, xp and windows 7 machines can't print to this fiery unless I remove and re add the driver.
Doing this manually for 200 computers until I write a script to automate the process.
Is there a patch or a fix for this issue?

Re: Fiery mx300 daylight savings time issue

MikeCBX — Thu, 06 Nov 2014 22:16:28 GMT

Are you using AppSense in your environment? This issue is happening to us as well.

Re: Fiery mx300 daylight savings time issue

Samer — Fri, 07 Nov 2014 00:22:13 GMT

No we aren't. I believe it's a problem with the time stamp of the driver.
Goes out of sync...

Re: Fiery mx300 daylight savings time issue

MikeCBX — Fri, 07 Nov 2014 00:26:42 GMT

We have HAD this issue with Canon iR-ADV 8000s and a U1 Fiery using PS1.1US driver version. We moved those to a PCL and have been great since on that model. On Monday we started having the same issue all over again, except with iR-ADV C5200/6200/7200 series using either a B2/U2/A2 Fiery respectively. In your opinion, why would it flip every DST?

Re: Fiery mx300 daylight savings time issue

Shanna — Fri, 07 Nov 2014 00:29:40 GMT

Hello MikeCBX!

Welcome to the Canon Forums and thanks for your post!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers who are in your area!

Re: Fiery mx300 daylight savings time issue

MikeCBX — Fri, 07 Nov 2014 00:32:27 GMT

I've noticed - We have already engaged them, but me as an engineer cannot speak to a Canon Engineer regarding the issue; I am forced to go through my dealer who plays middle man. It's a big issue for a day or 2 and then it goes away for roughly 6 months. Kinda just want to solve this once and for all. Coupled with my emails over the years and the amount of data from the hangs, I was finally able to put 2 and 2 together and relate this to DST..

Re: Fiery mx300 daylight savings time issue

Samer — Fri, 07 Nov 2014 11:35:26 GMT

It needs to be patched by canon.

Re: Fiery mx300 daylight savings time issue

webb1_1 — Thu, 05 Nov 2015 10:04:53 GMT

Hi,

we are experiencing a very similar if not same problem here.

our printers will cause office apps to freeze and often close when attempting to print.

has anyone had any update on this as to whether there is patch etc to resolve?

regards,

Webb1_1

Re: Fiery mx300 daylight savings time issue

MikeCBX — Thu, 05 Nov 2015 13:48:40 GMT

I found the problem last year when I posted this. The issue is 100% with the driver version of the Fiery. We had our Canon rep and printer managed Service Provider push Fiery and they did indeed publish a driver that fixed the problem.

Our problem with was with IR-ADV C5255,6275, and 7200 series.

The driver that was failing if you check the logs for us was:

C:\Windows\system32\spool\DRIVERS\x64\3\EF066828.dll

C:\Windows\system32\spool\DRIVERS\x64\3\EF909315.dll
C:\Windows\system32\spool\DRIVERS\x64\3\EF380954.dll

And all this was associated with the A2,B2, and C2 Fiery. Another thing to note - PCL drivers are apparently not affected, just PS. It has something to do with the timestamping in the driver and not being able to figure out the change.

Fast forward a year later I am now in a new environment with Xerox Printers and Fierys and it happened to us this past week and the UK the Week before. Root cause is Fiery - I'll try and dig up the driver info that was sent to us.

Where are you located? I may be able to put you in touch with some of the guys that I worked with to solve this

Re: Fiery mx300 daylight savings time issue

webb1_1 — Thu, 05 Nov 2015 14:30:01 GMT

Hi,

thanks for getting back so promptly. Anything you manage to pull up on the drivers would be great.

We are running Canon imagerunner C5255's with an E1 fiery. Ever since the daylight saving switch over we have had users freezing when trying to connect to the printers and in many cases unable to connect completely. Oddly though it doesnt effect all users.

we are in Holborn, London. We have a service manager so I will pass this on to them.

Any info you find would be much appreciated.

Thanks again,

Danny,

Re: Fiery mx300 daylight savings time issue

MikeCBX — Thu, 05 Nov 2015 15:41:45 GMT

No problem,

I actually chimed in on this board a year ago and got an email notification that someone posted to it so I figured I'd chime in with my findings.

I the provider gave us the driver via FTP - That link is long gone unfortunately, but I can try and tap some of my previous relationships and see if I can get it. We are going through this exercise again on the Xerox side with the Fierys.

Fix procedure is to remove the queue, remove the driver, reboot, and then pull it back down from the print server per user until the correct driver is applied.

Re: Fiery mx300 daylight savings time issue

MikeCBX — Mon, 09 Nov 2015 20:26:15 GMT

Check this out - first I am seeing it, but someone brought it to my attention.

http://fieryforums.efi.com/attachment.php?attachmentid=1128&d=1425316061

Re: Fiery mx300 daylight savings time issue

seadave — Sun, 13 Mar 2016 22:53:29 GMT

Thanks so much for posting this. Such a load of bunk. Not our fault!!! (or so says EFI). We'll you wrote the software and it is impacting your customers so yes it is. They haven't updated the drivers in over a year and even then most of the DLLs are just repackaged. This is the third time we've been hit by this "bug". We are big enough now that running around to everyone's computer is not a valid fix. So annoying.

Re: Fiery mx300 daylight savings time issue

seadave — Mon, 14 Mar 2016 02:08:31 GMT

I have tried to find a support ticket system for Fiery and it is evident by the lack of availability of such a system that they have very little concern for their customers. I'm wondering why more people don't have this issue and are not making more noise about it. Our system is as follows:

Windows 7 x64 Pro Clients.

Users DO NOT have Admin rights.

All print drivers/shares served by 2012R2 print server (although this problem occured in 3/2015 on a 2008R2 Print Server also).

We are running PaperCut 14 to audit our printer usage.

It has happend for the last three DST shifts (we are in GMT-8)

Every single server and printer on this LAN are sinked via NTP host. They are all accurate to the second. Each Fiery and Printer have the correct time as confirmed by me today.

I'm going to assume we have the 2013 DST update installed based on the PDF that Fiery provided detailing the problem, but I will also have my patch management person confirm that tomorrow.

Micosoft, Canon, and Fiery need to stop the finger pointing and figure out why this happens as it is very debilitating when over 200 users suddenly are unable to print. Doesn't make sense.